customer relationship manager

Company Overview

Cemech Luxury Paints is South India's leading luxury paint manufacturer. We specialize in producing high-quality, affordable luxury paints that meet the unique quality requirements of the Indian market. Our paints are made with the highest quality products and materials, and we ensure thorough cleaning of surfaces for a perfect finish.

Job Overview

We are currently seeking a Customer Relationship Manager - Sales with 4 to 6 years of experience to join our team at Cemech Luxury Paints. As a Customer Relationship Manager - Sales, you will be responsible for building and maintaining strong relationships with our customers, ensuring customer satisfaction, and driving sales growth.

Qualifications and Skills

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in sales and customer relationship management, preferably in the paint industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong negotiation and persuasion skills to close deals and drive sales growth.
• Self-motivated and target-driven, with the ability to work independently and as part of a team.
• Familiarity with CRM software and other sales tools.
• Knowledge of the luxury paint industry and understanding of color theory and design principles.
• Ability to multitask and prioritize tasks effectively.
• Willingness to travel to meet with customers and attend industry events.

Roles and Responsibilities

• Build and maintain strong relationships with customers, understanding their needs and providing excellent customer service.
• Proactively engage with customers to identify new opportunities and drive sales growth.
• Develop and implement sales strategies to achieve targets and maximize sales revenue.
• Generate leads and follow up on sales inquiries to convert prospects into customers.
• Provide product demonstrations and presentations to customers, highlighting the features and benefits of our luxury paints.
• Coordinate with the marketing team to develop and execute promotional campaigns and activities.
• Collaborate with the operations team to ensure timely delivery of orders and resolve any customer issues.
• Prepare sales reports and forecasts, providing regular updates to the management team.
• Stay up-to-date with industry trends and competitors to identify potential business opportunities.