Manager - Audio/Video Site Services

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
**Manager A/V Site Services:** Hyderabad, India
**Job Description**
At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
The Manager A/V Site Services role is responsible for overseeing the daily operations for regional (APAC) meeting room and AV technology support and services. This position will report to the Service Delivery Manager, IT Site Services, APAC and will work closely with Global audio-visual support leadership and service providers who provide daily on-site support for BMS meeting rooms and A/V systems.
The Manager A/V Site Services role will oversee service elements such as incident ticket management, equipment break/fix repair, inventory, and proactive maintenance programs. The Manager A/V Site Services role will oversee support elements such as daily on-site user support in managed A/V meeting rooms and on-demand support for users requiring assistance in self-service meeting rooms.
The Manager A/V Site Services role should possess the business acumen and strategic planning skills to provide sound leadership in a corporate environment. This role may include occasional travel to ensure high levels of effective service delivery.
Additional tasks include:
+ Outsourced Personnel Management
+ Ensure outsourced personnel maintain all required facility and application access. Manage various approval requests for tools and access.
+ Work with service provider to maintain personnel performance, based on SLA contractual responsibilities.
+ Point of contact for user escalations and quality control activities.
+ Service Delivery
+ Monitor and manage incident ticket service (ServiceNow) queues to ensure accurate and timely resolutions by outsourced service provider.
+ Support enterprise roll-out new technology and change management activities at BMS facilities, leading to positive user adoption.
+ Partner regularly with other BMS business units (e.g. Facilities, Site Services, and Corporate Communications) on shared projects and services.
+ Contribute to voice of the customer activities, surveys, and continuous service improvement strategies.
+ Strategic
+ Maintains regional service metrics and data for equipment inventory, meeting room A/V maintenance and incident/request tickets.
+ Works closely with Global Audio-Visual and IT Support leadership to strategically improve and enhance operations delivery and user experience.
Qualifications & Experience
+ Designation as a CTS recommended
+ Bachelor's Degree a plus
+ Deep understanding of meeting room AV technologies and collaboration platforms
+ Demonstrates initiative, self-motivation and superior organizational / time management skills
+ ServiceNow, Network, Data room experience are an advantage
+ Ability to work collaboratively with colleagues, augmented staff, and third-party vendors
+ Ability to work in a fast-paced, dynamic environment balancing demand
+ Demonstrated ability to work across a matrixed organizational model
Travel required
+ Occasional travel may be required for this role.
Why You Should Apply
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
**Uniquely Interesting Work, Life-changing Careers**
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
**On-site Protocol**
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ ( eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
**Company:** Bristol-Myers Squibb
**Req Number:** R1588483
**Updated:** 2025-03-11 02:39:47.749 UTC
**Location:** Hyderabad-IN

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

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