Support Consultant

3 weeks ago

India Boyum IT Solutions Full time

We are looking for a tech lover with a positive attitude, who wants to expand their knowledge on a daily basis, to join our global team.


Working remotely, we are open to this position being based in India or Malaysia.


As a Support Consultant at Boyum IT Solutions, you will have the unique opportunity to combine your technical aptitude, business and manufacturing knowledge, and desire for client contact in an exciting, software consulting career working directly with our global reseller community. Our support consultants are our partner’s primary point of contact.


As a Support Consultant, you will:


  • Work closely with development, implementation consultants, sales, product management, IT and quality teams to assure smooth operation and optimal usage of our software systems in order to maximize the value provided to our customers.
  • Analyze and resolve functional issues that post-implementation by identifying problems, researching answers, and providing advice and assistance accordingly.
  • Educate partners/clients and explain features and functionality of the software application, as well as provide business process advice.
  • Execute test cases for software features and modifications
  • Manage partner/client relations by providing business and systems expertise.


What We Expect You to Bring:


  • Excellent understanding of ERP solutions, ideally backed up by SAP or Microsoft Dynamics certification as a Support or Implementation Consultant.
  • Strong experience in Produmex Scan / Produmex WMS or Beas Manufacturing – extreme advantage.
  • Experience in MS-SQL /Hana Server.
  • "Hands on” work experience gained in the Logistics / Manufacturing- extreme advantage.
  • Experience in delivering application training and industry-related technical presentations at seminars, workshops, conferences, user groups, both onsite and remotely – an advantage
  • Exceptional interpersonal and communications skills.
  • Interest and aptitude for technology.
  • Ability to work independently and to work as part of a multi-cultural (virtual) team.
  • Motivation and is industrious and has the ability to juggle multiple projects/tasks simultaneously.
  • Excellent English verbal and written communication skills.
  • Mandarin verbal and written communication skills a bonus, but not a requirement.
  • Demonstrated interpersonal and team-work abilities.
  • Problem analysis and problem resolution abilities.
  • Experience with creating technical articles and tutorials (technical writing) - extreme advantage.


Please note that experience with ERP systems is required.


Technical skills:

  • Familiarity with Advanced Reporting Tools (e.g. Crystal Reports).
  • Basic knowledge of transact SQL / HANA SQL.
  • Basic knowledge of Networks, Windows OS, Virtual Machines.


Why Boyum IT Solutions?


Boyum IT is a dynamic workplace in which work-life balance is a priority. We respect everyone’s time at work and away from work.

  • You will integrate an international and proudly diverse team with people originally from 45 different countries to whom equal opportunities are given regardless of ethnicity, religion, gender, gender identity, sexual orientation, age, disability, or marital status.
  • You will join a certified Healthy Place to Work in which the physical and mental well-being of the employees matter and are frequently promoted through internal initiatives, mutual respect and a good work environment.
  • You will have very knowledgeable, innovative and helpful, hands-on colleagues with a shared vision.
  • Your ideas are welcome in this open organization that is in close contact with its customer base.
  • We offer excellent remuneration. Base salary will depend on experience and skill level and an achievable bonus program is in place, with the opportunity to accelerate your progression.
  • We can offer a leading role in a well-established international growth company with exciting customers and strong internal capabilities.
  • You can benefit from flexible work arrangements.
  • You will be part of a company that truly lives by its values, with an “Energy for Life” motto (helping you feel energized to be with family, social, fit and to excel professionally and personally).


Interested? If you see yourself as the perfect match, or you have any questions regarding the position, we would love to hear from you.

Please send your CV in English.


We look forward to hearing from you

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