System Support Maintenance Consultant

2 months ago


India QAAgility Technologies Full time

Job Title: System Support Maintenance Consultant


Job Type: Remote


Years of Experience: 6+ Years


Skill Area: Change & Release Management, System & Support Maintenance


Main Technology: Computer system validation


JD:

Seeking a person who has driven activities related to implementation of system enhancements, ITIL related support, including Change/Release and Problem management, has good communication and collaboration skills, can carry out end to end release management cycle of the IT System


Roles & Responsibilities:

  • Change Co-ordinator responsible for the changes requested by line of business:
  • Manage, coordinate and monitor IT changes
  • Log and review Requests for Changes
  • Prioritise Change Requests for releases
  • Track and plan the release schedule
  • Ensure compliance requirements are met on the changes being implemented
  • Chair CAB meetings and drive the discussion on the changes to be planned for release
  • Initiate Post Implementation Reviews (PIR)
  • Responsible for Release Management of the system releases planned on EWM system:
  • Create release records
  • Manage, Prioritise and Plan releases
  • Coordinate between the stakeholders involved in the release
  • Collaborate with relevant vendors or support team to develop, test and deploy the release within the defined timelines
  • Keep stakeholders informed about progress of release
  • Close release record
  • Update release log and ensure that all relevant documentation is updated
  • Report Progress on deliverables to the relevant stakeholders:
  • Status update and interaction with key stakeholders
  • Propose changes periodically based on the experience and status of the system stability


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