Quality Specialist, AGI Data Services
3 days ago
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key job responsibilitiesDefine and implement quality metrics for established workflows* Create prescriptive actions for quality issues* Partner with customers, operations and internal support teams to optimize workflow quality* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements* Analyze data trends and develop solutions* Monitor quality performance and coach operations teams* Create and maintain quality metrics reports* Handle customer escalations and recommendations* Evaluate and suggest improvements for quality tools* Support process documentation and implementationBASIC QUALIFICATIONS:- Bachelor's degree or equivalent- Business English proficiency * Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas) * Experience in Machine Learning/Data Labeling • Strong process expertise in data services * Experience in coaching and process improvement * Analytical and problem-solving capabilitiesPREFERRED QUALIFICATIONS:- * Experience with speech or language data preferred * Ability to work in ambiguous environments * Project management experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Quality Specialist, AGI Data Services
2 weeks ago
Hyderabad, India Amazon Full timeQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these...
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Hyderabad, India ADCI HYD 13 SEZ Full timeIs passion for innovation what drives you? Are you turned on by seeing something you worked on being used by millions of people? AGI Data Services (ADS) is a global Machine Intelligence Data Services organization that provides a broad range of data labeling services for AGI and wider Amazon scientists working on LLMs and Gen-AI technology. We are...
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Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Is passion for innovation what drives you? Are you turned on by seeing something you worked on being used by millions of people? AGI Data Services (ADS) is a global...
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Quality Specialist, Agi Data Services
2 weeks ago
Hyderabad, Telangana, India Amazon Full timeDescription Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs encompassing metrics audit approaches and specific targets for each workflow When quality issues arise...
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Quality Auditor, Agi Data Services
1 week ago
Hyderabad, Telangana, India ADCI MAA 12 SEZ Full time**DESCRIPTION**: We are seeking a detail-oriented Quality Auditor to join our team at AGI-DS. As a Quality Auditor, you will perform systematic quality assessments within our global network of Data Associates, providing manual review and validation of automated quality measurements. This role is critical in maintaining high standards in data quality for AI...
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Hyderabad, India Amazon Full timeWant to help build the next generation of search and intelligent assistant products? Join us! We are looking for a talented Software Development manager to help us develop build the software and systems to achieve our vision to "Be best-in-class at acquiring, creating and ground-truthing all kinds of data, with the highest standards of privacy and security,...
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Hyderabad, Telangana, India Amazon Full time ₹ 10,000 - ₹ 50,000 per yearWant to help build the next generation of search and intelligent assistant products? Join us We are looking for a talented Software Development manager to help us develop build the software and systems to achieve our vision to "Be best-in-class at acquiring, creating and ground-truthing all kinds of data, with the highest standards of privacy and security,...
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Hyderabad, Telangana, India Amazon Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per yearDESCRIPTIONWant to help build the next generation of search and intelligent assistant products? Join us We are looking for a talented Software Development manager to help us develop build the software and systems to achieve our vision to "Be best-in-class at acquiring, creating and ground-truthing all kinds of data, with the highest standards of privacy and...
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Hyderabad, India ADCI MAA 12 SEZ Full timeWant to help build the next generation of search and intelligent assistant products? Join us! We are looking for a talented Software Development manager to help us develop build the software and systems to achieve our vision to "Be best-in-class at acquiring, creating and ground-truthing all kinds of data, with the highest standards of privacy and security,...
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Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Want to help build the next generation of search and intelligent assistant products? Join us! We are looking for a talented Software Development manager to help us...
