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Lead Site Reliability Engineer
3 months ago
Key Responsibilities:
- Execute on the Incident, Change Management, Problem Management processes
- Building and supporting a reliable application suite for the environment in order to meet the
- development and maintenance requirements of systems/platforms.
- Provide consultation and direct technical support in life cycle planning, problem management,
- integration, and systems programming
- Ensure platform performance and availability meet enterprise objectives through monitoring,
- timely service restoration, and tuning
- Constantly working to improve and implement automation of applications tasks
- Providing technical support for systems/platforms according to application SLA's.
- Responsible for designing and developing resiliency in the application code, troubleshooting
- incidents, engaging with squads to address failure patterns, and participating in incident
- management.
- Strong Troubleshooting ability required
- Leads calls or contributes in a logical fashion
- Focus on resolving issues before they become incidents
- Identify and articulate severity of impacts using provided monitoring tools and escalate as
- needed
- Able to understand architecture and design of applications and identify or narrow focus for an
- incident based on symptoms
- Perform root cause analysis to quickly recover from service interruptions, and to prevent
- recurring problems
- Monitor, manage, and tune platforms to ensure expected availability and performance levels
- are achieved
- Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those
- gaps
- Implement changes to platforms with minimal impact to the business by following enterprise
- standards and procedures
- Design and document enterprise standards and procedures
Minimum Qualifications:
- Bachelors degree or industry certification in an applicable IT field, in addition to seven years applicable experience in the design/administration/support of one or more platforms; or Bachelor's degree in an IT field, in addition to five years applicable experience in the design/administration/support of one or more platforms; or seven years equivalent in depth experience in the above related areas
- 3 or more years of experience as a Systems Engineer or Site Reliability Engineer
- 2 or more years of experience with ops automation using a scripting language such as Python or Ansible
- Experience in AWS.
- Experience in Pagerduty or ServiceNow.
- Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment.
- Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
- CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous Integration(CI), Continuous Delivery and Continuous Deployment(CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process.
- Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
- Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
- Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
- Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
- Embraces diverse people, thinking and styles.
Preferred Qualifications:
- Masters degree in Computer Science, Information Technology or related field is preferred
- Experience and exposure to VMWare VDI implementations a huge plus
- Experience with Dynatrace APM and synthetic monitoring
- Experience with airline applications and infrastructure technology is a plus
- Experience in Power BI
- Experience in Incident Management
