Technical Support Associate

4 weeks ago

Kolkata, India Vicom Security Private Limited Full time

We are hiring an experienced Female Telecaller with a minimum of 3 years of proven experience in concept selling (such as Vehicle Insurance, Facility Management Services, IoT solutions, Accessories, or AMC sales). The role involves cold calling potential dealers of Logistic Heavy Duty Commercial Vehicles to promote our Smart Fleet Video Management System (SFVMS), generating interest, qualifying leads, and scheduling management-level online demos. Candidates must have strong communication skills in English & Hindi, confidence in pitching to business owners/decision-makers, and the ability to handle basic technical queries related to fleet management solutions. Proficiency in MS Office and CRM tools is required.

Key Responsibilities:

 Identify and contact potential dealers through cold calling, lead databases, and referrals.

 Introduce and explain the SFVMS features, benefits, and business opportunities.

 Qualify leads, generate interest, and pitch the solution effectively to decision-makers.

 Schedule and coordinate second-round discussions/online demonstrations with senior

management.

 Maintain follow-ups with connected calls with clients.

 Work closely with the sales and service team to ensure seamless conversion from

prospecting to closure.

 Provide regular reports on call conversion status.

 Stay updated on fleet technology, GPS tracking, and IoT-based solutions to handle basic

technical queries confidently.

Qualifications & Requirements:

 Minimum 3 years of experience in telecalling, lead generation, or telesales, preferably in

technology / B2B / fleet management / automotive solutions.

 Female candidate only (as per role requirement).

 Strong communication and interpersonal skills with fluency in English & Hindi

 Ability to pitch to business owners and decision-makers confidently.

 Proven ability to drive initial sales conversations and set up management-level meetings.

 Proficiency in MS Office and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹11, ₹36,864.97 per month

Work Location: In person

  • Field Technical Support Associate 2

    6 days ago

    Kolkata, West Bengal, India HP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Field Technical Support Associate 2Description -This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots...

  • Customer Support Associate

    4 weeks ago

    Kolkata, India Wipro Full time

    Job Description: International Voice Process - Customer Support AssociateWe are looking for an enthusiastic and customer-focused individual to join our team as an International Blended Process - Customer Support Associate. In this role, you will be the first point of contact for our international customers, providing excellent support and resolving their...

  • Customer Support Associate

    4 weeks ago

    Kolkata, India Wipro Full time

    Job Description: International Voice Process - Customer Support AssociateWe are looking for an enthusiastic and customer-focused individual to join our team as an International Voice Process - Customer Support Associate. In this role, you will be the first point of contact for our international customers, providing excellent support and resolving their...

  • Customer Support Associate

    4 weeks ago

    Kolkata, India Wipro Full time

    Job Description: International blended Process - Customer Support AssociateWe are looking for an enthusiastic and customer-focused individual to join our team as an International Voice Process - Customer Support Associate. In this role, you will be the first point of contact for our international customers, providing excellent support and resolving their...

  • Customer Support Associate

    2 weeks ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of "Customer Support Associate" for a well known company based in Noida, Uttar Pradesh...** Experience - 0 to 2 year Position - Customer Support Associate Location - Noida, near Sector 62 Salary - Upto 20 K per month Job Description for the position of Customer Support Associate.... - Call if...

  • Senior Associate

    1 week ago

    Kolkata, West Bengal, India GENPACT Full time

    Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at...

  • Technical Support Engineer

    4 weeks ago

    Kolkata, India Total Ai Systems Full time

    Join our remote SaaS team as a Technical Support & Sales Engineer Support sales demos, explain product technical features & resolve technical queries. 1-4 yrs tech support/sales engineer exp & strong English required. US shift. ) Work from homeHealth insuranceEmployee state insuranceProvident fund

  • Technical Support Engineer

    2 weeks ago

    Kolkata, West Bengal, India Total Ai Systems Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Join our remote SaaS team as a Technical Support & Sales EngineerSupport sales demos, explain product technical features & resolve technical queries. 1-4 yrs tech support/sales engineer exp & strong English required. US shift. )Work from homeHealth insuranceEmployee state insuranceProvident fund

  • Technical Support Engineer

    4 weeks ago

    Kolkata, India Grivety Global Full time

    Responsibilities: * Troubleshoot network issues using IT tools & knowledge. * Provide technical support and installation for firewalls, switches, CCTV systems, networking infrastructure, and IT services. Installation, Configuration, Support.

  • Technical Support Engineer

    1 week ago

    Kolkata, West Bengal, India Grivety Global Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Troubleshoot network issues using IT tools & knowledge.* Provide technical support and installation for firewalls, switches, CCTV systems, networking infrastructure, and IT services.Installation, Configuration, Support.