Technical Analyst 3-Support Fusion PPM Functional

1 month ago

noida, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

  Position Overview: 

The Position is for a Functional Support Analyst with a technical background in the Fusion ERP Suite of products (Fusion PPM) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.  The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud customers. This work includes: Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Manage highly complex and critical customer issues Serve as Situation Manager on highly sensitive issues Consult with Management in directing resolution of critical customer situations Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge Articles Qualifications: Must-Have Skills 4 to 9 years of experience in Implementation, support, or upgrade of Oracle Fusion PPM Projects Contract Billing , Project SLA Project Foundation-Costing Project Foundation-Templates, JVM Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution. Work with users to troubleshoot and resolve issues, answers business questions provides data analysis Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts Conduct training and knowledge sharing sessions Nice to Have Skills 5 to 6 years of experience in Implementation, support, or upgrade of Oracle SaaS Fusion Financials. Hands-on Configuration experience on at least one or more modules – Projects Contract Billing , Project SLA Project Foundation-Costing Project Foundation-Templates, JVM Should have good knowledge of Fusion Cloud architecture, setup manager, and activities. Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications. Should have knowledge of Chinese localizations Knowledge of Security setup would be an added advantage. Personal Attributes: Self driven and result oriented Strong problem solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical courses Note: Working in Shift s is mandatory. Candidate should be open to work in evening and night shifts on rotation basis. The position is based out of Bangalore, Hyderabad, Noida. Others Exhibit effective analytical skills & organizational skills Good command over spoken & written English Interact directly with customers, follows through on all assignments and takes ownership of customer issues Seeks innovative ways to improve the process of delivering solutions to customers Strong written and verbal English communication skills; multi-lingual a plus Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis. Education & Experience:

BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

  • Oracle Fusion PPM Functional Consultant

    2 weeks ago

    Bangalore/Hyderabad/Pune/Chennai/Noida, India sirusa Full time

    About the job : We are actively hiring for Oracle Fusion Finance PPM Functional ConsultantExperience : 8+ yearsLocations : Bangalore, Hyderabad, Pune, Chennai and Noida.- Must have minimum 2-3 implementations/support experience in Oracle PPM cloud- Good functional knowledge and hands-on experience on ERP/Fin modules with focus area in Oracle PPM cloud...

  • Oracle Fusion PPM Functional Consultant

    3 weeks ago

    Bangalore/Hyderabad/Pune/Chennai/Noida, IN sirusa Full time

    About the job : We are actively hiring for Oracle Fusion Finance PPM Functional ConsultantExperience : 8+ yearsLocations : Bangalore, Hyderabad, Pune, Chennai and Noida.- Must have minimum 2-3 implementations/support experience in Oracle PPM cloud- Good functional knowledge and hands-on experience on ERP/Fin modules with focus area in Oracle PPM cloud...

  • Technical Analyst 3-Support Fusion ERP Functional

    2 weeks ago

    noida, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 3-Support

    2 weeks ago

    Noida, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Fusion HCM Techno Functional Analyst 3-Support

    2 weeks ago

    noida, India Oracle Full time

    Position Overview: The Position is for a Functional Support Analyst with Techno Funcational background in Fusion ERP Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst...

  • Fusion HCM Techno Functional Analyst 3-Support

    1 week ago

    Noida, India Oracle Full time

    Position Overview: The Position is for a Functional Support Analyst with Techno Funcational background in Fusion ERP Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is...

  • Witlance Solutions

    4 weeks ago

    Noida,Delhi NCR, India Witlance Solution Full time

    Role Overview :As part of the Operational Support Team, you would provide expert guidance in resolving system issues for users while delivering modifications and enhancements to the Oracle PPM functionality. Your role would involve close collaboration with the Regional Businesses and Project Team to prioritize work, ensuring timely resolution to critical...

  • Witlance Solutions

    4 weeks ago

    Noida/Delhi NCR, India Witlance Solution Full time

    Role Overview :As part of the Operational Support Team, you would provide expert guidance in resolving system issues for users while delivering modifications and enhancements to the Oracle PPM functionality. Your role would involve close collaboration with the Regional Businesses and Project Team to prioritize work, ensuring timely resolution to critical...

  • Senior Analyst

    2 weeks ago

    Noida, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Analyst Fusion SCM and Fin Technical

    1 month ago

    noida, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Oracle SaaS ERP Functional

    2 weeks ago

    noida, India Oracle Full time

    As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our...

  • Oracle SaaS ERP Functional

    2 weeks ago

    Noida, India Oracle Full time

    As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our...

  • Senior Analyst

    1 month ago

    Noida, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Principal Technical Analyst

    1 week ago

    Noida, India Oracle Full time

    Position Overview: The Position is for a Functional Support Analyst with a technical background in Oracle Fusion Suite of SCM & Fin products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst...

  • Principal Technical Analyst

    2 weeks ago

    noida, India Oracle Full time

    Position Overview: The Position is for a Functional Support Analyst with a technical background in Oracle Fusion Suite of SCM & Fin products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support...

  • Fusion HCM Technical Consultant

    1 day ago

    noida, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Fusion HCM Technical Consultant

    1 month ago

    Noida, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Fusion SCM and Fin Tech Analyst

    2 weeks ago

    Noida, India Oracle Full time

    Position Overview: The Position is for a Support Analyst with a Techno Funcational background in Oracle Fusion Suite of SCM products, mainly Order to Cash Technical, responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.  ...

  • Oracle SaaS ERP Snr Functional

    2 weeks ago

    Noida, India Oracle Full time

    As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our...

  • Oracle Fusion HCM Functional Consultant

    1 month ago

    Noida, India Oracle Full time

    Job Title - Oracle Fusion HCM Functional ConsultantYears of Experience - 4+ years of overall experience and relevant experience of 2+ years in Fusion HCM Functional Consultant is a mustJob Location - Bangalore, Pune, Hyderabad, Noida, Chennai, KolkataKey Skills - Core HR, Payroll, Self-Service modules, Fast Formula, and Retro functionalities are a must...