Witlance Solutions

Role Overview :

As part of the Operational Support Team, you would provide expert guidance in resolving system issues for users while delivering modifications and enhancements to the Oracle PPM functionality. Your role would involve close collaboration with the Regional Businesses and Project Team to prioritize work, ensuring timely resolution to critical issues and enhancements while adhering to the Global system template. Additionally, you would adhere to and enforce process controls to maintain system stability, performance, and functionality.

Responsibilities :

- With Global PPM and Finance teams to maintain system stability and performance as level 3 support for resolving complex issues

- Timely resolution to issues or requested enhancements, coordinating with our managed service provider and supporting escalations.

- Requested changes against the Global system template.

- With the development, integration, and testing teams to deliver quality and timely results.

- With other functional teams to address cross-functional impacts.

- Recommendations on system configuration to align with business goals.

- With documentation and user education.

Experience & Skills :

- Years related experience with Oracle ERP Modules and Client System applications; Fusion experience preferred

- Degree or equivalent in Finance, Project Management, Information Technology, Computer Science, Engineering, or related field in Oracle Fusion applications and PaaS technologies.

- In AEC industry is preferred organizational skills, attention to detail and functional judgment to troubleshoot data conversions, integrations, and software application problems.

- Managing multiple tasks and priorities to meet deadlines.

- Working in a Team and working Individually.

- In diagnosing and solving process issues, with the ability to provide alternative solutions.

- In solving complex problems and influencing others to gain support for improvements.

- Challenging ideas and solutions to explore alternative options.