Quality Analyst

1 month ago

hyderabad, India Concentrix Full time
Description

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

  • Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

    Role and Key Responsibilities:

    · Finding sales opportunities from calls

    · Evaluate agent's effectiveness and implement corrective actions

    · Evaluate Trainer/QA effectiveness and report to AM/DM/Manager

    · Participate in calibration of Trainers, QAs and Voice Coaches within the team

    · Support Front Line Recruitment Teams to assess the quality of new hires

    · Analyze and report findings

    · Prepare TNA, publish and execute for 100% closure every month

    · Conduct batches in cases of emergencies

    · Communicate with other Functions and Clients

    · Provide quality floor support, feedback, refresher and corrective training

    · Track and report improvement

    · Develop & publish Quality dashboards

    · Audit Chat/email and Voice interactions on Product/process, Communication and soft skills parameters

    Key skills & knowledge:

    · Excellent communication skills-Hindi, English is mandate

    · Good Knowledge about computers IT Hardware

    · Good people management skills

    · Analytical / Quantitative skills, Data Handling / data interpretation

    · Planning, Decision making and continuous improvement

    · Ability to prioritize and Ability to meet deadlines

    · Multi-tasking, Detail oriented and ability to work under pressure.

    · Strong organizational and Presentation skills

    · Time Management, People Management skills and Self-motivated

    · Must be flexible to work in 24X7 environment and 5 days

    Educational Qualification :

    · Preferred Technical Graduate

    Disclaimer:-

    'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Hyderabad - Unit No. 601 6th Flr Part C, Maximus 2A

Language Requirements:

Time Type:

  • Sr. Quality Analyst

    2 months ago

    Hyderabad, India Construction Specialties, Inc Full time

    Job Description - Sr. Quality Analyst (2400031)Job DescriptionDescriptionWe are looking for a Sr. Quality Analyst for our newly established Hyderabad Global Shared Services Office. The Sr. QA Analyst position is that of a functional test and being SPOC guiding the team. This person will work closely with the application development manager to identify...

  • Sr. Quality Analyst

    4 days ago

    Hyderabad, India Construction Specialties, Inc Full time

    Job Description - Sr. Quality Analyst (2400031)Job DescriptionDescriptionWe are looking for a Sr. Quality Analyst for our newly established Hyderabad Global Shared Services Office. The Sr. QA Analyst position is that of a functional test and being SPOC guiding the team. This person will work closely with the application development manager to identify...

  • Jr. Quality Analyst

    2 weeks ago

    hyderabad, India Construction Specialties, Inc Full time

      Job Description - Jr. Quality Analyst (2400030) Job Description       Description   We are looking for a Jr. Quality Analyst for our established Hyderabad Global Shared Services Office. The Jr. QA Analyst position is that of a functional automation test. This person will work closely with the automation team in running...

  • Sr. Quality Analyst

    2 months ago

    hyderabad, India Construction Specialties, Inc Full time

      Job Description - Sr. Quality Analyst (2400031) Job Description       Description   We are looking for a Sr. Quality Analyst for our newly established Hyderabad Global Shared Services Office. The Sr. QA Analyst position is that of a functional test and being SPOC guiding the team. This person will work closely with the...

  • Sr. Quality Analyst

    4 days ago

    hyderabad, India Construction Specialties, Inc Full time

      Job Description - Sr. Quality Analyst (2400031) Job Description       Description   We are looking for a Sr. Quality Analyst for our newly established Hyderabad Global Shared Services Office. The Sr. QA Analyst position is that of a functional test and being SPOC guiding the team. This person will work closely with the...

  • Quality Analyst

    2 months ago

    Hyderabad, Telangana, India PerkinElmer Full time

    Analyst, responsible for performing Analytical method validation and verification of APIs, Intermediates and Raw materials as mentioned below,Must under go training on relevant SOPs prior to execution of activities. Must under go analyst qualification prior to execution of activities. Ensuring data integrity and Good laboratory practices in every step and...

  • Data Quality Analyst

    2 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Data Quality AnalystDate: May 6, 2024Location: Hyderabad, TG, INCompany: NTT DATA ServicesReq ID: 279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst...

  • Quality Analyst

    3 weeks ago

    hyderabad, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Quality Analyst.Experience: 3-5 Years.Location: Hyderabad.   About Us: At Regalix, A MarketStar company, we are on a mission to help some of the world's leading technology companies achieve scale and success by providing...

  • Quality Analyst

    3 weeks ago

    Hyderabad, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Quality Analyst.Experience: 3-5 Years.Location: Hyderabad. About Us:At Regalix, A MarketStar company, we are on a mission to help some of the world's leading technology companies achieve scale and success by providing...

  • Quality Analyst

    4 days ago

    Hyderabad, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Quality Analyst.Experience: 3-5 Years.Location: Hyderabad. About Us:At Regalix, A MarketStar company, we are on a mission to help some of the world's leading technology companies achieve scale and success by providing...

  • Quality Analyst

    4 days ago

    hyderabad, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Quality Analyst.Experience: 3-5 Years.Location: Hyderabad.   About Us: At Regalix, A MarketStar company, we are on a mission to help some of the world's leading technology companies achieve scale and success by providing...

  • Data Quality Analyst

    2 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Data Quality AnalystDate: May 6, 2024Location: Hyderabad, TG, INCompany: NTT DATA ServicesReq ID: 279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst...

  • Data Quality Analyst

    5 days ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Data Quality AnalystDate: May 6, 2024Location: Hyderabad, TG, INCompany: NTT DATA ServicesReq ID: 279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst...

  • IT Quality Analyst I

    3 weeks ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Designation : SE/SSE/TLExperience : - 9 yearsLocation : HyderabadSalary : Industry StdClient Name :MNCEducation : BE/B.TechSkills : Mainframe/ETL/Database, Testing, Quality AnalystPriority :HIGHDescription :Dear Candidate,Greetings form Pentagon.Description:3 to 9 years of experience. Design test plans, scenarios, scripts, or procedures. Test system...

  • IT Quality Analyst I

    5 days ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Designation : SE/SSE/TLExperience : - 9 yearsLocation : HyderabadSalary : Industry StdClient Name :MNCEducation : BE/B.TechSkills : Mainframe/ETL/Database, Testing, Quality AnalystPriority :HIGHDescription :Dear Candidate,Greetings form Pentagon.Description:3 to 9 years of experience. Design test plans, scenarios, scripts, or procedures. Test system...

  • Data Quality Analyst

    4 days ago

    Hyderabad, India NTT DATA Services Full time

    Req ID:279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).Required Skills•3 - 5 years...

  • Data Quality Analyst

    2 weeks ago

    hyderabad, India NTT DATA Services Full time

    Req ID:  279734  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Data Quality Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN). Required Skills•  ...

  • Data Quality Analyst

    4 days ago

    hyderabad, India NTT DATA Services Full time

    Req ID:  279734  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Data Quality Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN). Required Skills•  ...

  • Senior Quality Analyst

    2 weeks ago

    Hyderabad, India Crowe Full time

    Description : Crowe is looking to hire a Sr. Quality Assurance Analyst in our Product Engineering practice. This individual will be a part of a product focused Scrum team that is responsible for enhancing and maintaining the CPASA product used by Financial Services. This individual should have passion for improving software quality. The individual...

  • Data Quality Analyst

    7 days ago

    Hyderabad, India NTT DATA Full time

    Job DescriptionReq ID:279734NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data Quality Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).Required...