Assistant Vice President, Training, Quality
1 week ago
Assistant Vice President, Training, Quality &Policy Leader (TQP)We are looking for someone who will be responsible for leading the Overall KnowledgeTransfer, Knowledge Management, Quality Assurance as well Policy Management for ourBorn in Cloud Hi-Tech ClienteleResponsibilities• Training initiatives for the Operating teams, communication, connecting withstakeholders for feedback and driving the adherence of TQP initiatives focused onelevating business KPIs• Responsible to provide the leadership and strategic direction on all Quality matters.The role will include collaboration with the processes’ key partners to define thequality requirements both internally and externally & lead the efforts onaccomplishing them• Develop relationships with the Customer CxO, Process Owners, Genpact OperatingLeaders and the Global leadership team, as well as other key internal partners.• To ensure the personal development of the team members & grooming future leaderswho can take up larger roles• Drive Process improvement in the process and continuously plan for processperformance• Ensure adherence to TQP SLA’s as agreed for the respective processes• Regular liaison with the business contact pointsQualifications we seek in youMinimum Qualifications / Skills• Any Graduate• Experience in leading TQP function for a large team of approx. 500 + People• Expertise on complex data analysis & interpretations of L1/L2/L3 Data Deep Dives• Prior exposure is important on Senior Client Management – Vendor Managers, CXOs• Demonstrated Experience in End Customer Support & Trust & Safety Operations• A keen knack towards problem solving & art of storytelling on performancetrends/qualitative insights• Excellent relationship management and interpersonal skills in order to partnereffectively with key Partners and leaders internally and externally• Six Sigma Green Belt CertifiedPreferred Qualifications/ Skills• Experience in leading teams dedicated to serving HiTech – Born in Cloud Products• Validated knowledge of Quality Assurance and Quality Control and associatedprocedures and practices within the HiTech Industry• Strategic thinker – ability to formulate and sell Digital TQP Solutions• Experience on delivering upon financial goals for the business; find opportunities forGrowth & deliver on growth commitments; identify key cost metrics and ensure theyare optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing,winning deals• Should have expertise in working on Teamwork Tools and LMSGenpact is an Equal Opportunity Employer and considers applicants for allpositions without regard to race, color, religion or belief, sex, age, nationalorigin, citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws.
Genpact is committed tocreating a dynamic work environment that values diversity and inclusion, respect andintegrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn,X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process in any other way.Examples of such scams include purchasing a 'starter it,' paying to apply, or purchasingequipment or training
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Assistant Vice President, Training, Quality
4 days ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innatecuriosity, entrepreneurial agility, and desire to create lasting value for clients. Powered byour purpose – the relentless pursuit of a world that works better for people – we...
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Assistant vice president, training, quality
1 week ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomesthat shape the future. Our 125,000+ people across 30+ countries are driven by our innatecuriosity, entrepreneurial agility, and desire to create lasting value for clients. Powered byour purpose – the relentless pursuit of a world that works better for people – we...
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Assistant Vice President, Training, Quality
1 week ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomesthat shape the future. Our 125,000+ people across 30+ countries are driven by our innatecuriosity, entrepreneurial agility, and desire to create lasting value for clients. Powered byour purpose – the relentless pursuit of a world that works better for people – we...
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Assistant Vice President, Training, Quality
2 weeks ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people...
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Assistant Vice President, Training, Quality
2 weeks ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Assistant Vice President, Training, Quality
1 week ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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Assistant Vice President, Training, Quality
1 week ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people...
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Assistant Vice President, Training, Quality
1 week ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomesthat shape the future. Our 125,000+ people across 30+ countries are driven by our innatecuriosity, entrepreneurial agility, and desire to create lasting value for clients. Powered byour purpose – the relentless pursuit of a world that works better for people – we...
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hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomesthat shape the future. Our 125,000+ people across 30+ countries are driven by our innatecuriosity, entrepreneurial agility, and desire to create lasting value for clients. Powered byour purpose – the relentless pursuit of a world that works better for people – we...
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hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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