Assistant Vice President, Training, Quality

2 weeks ago

Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes

that shape the future. Our 125,000+ people across 30+ countries are driven by our innate

curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by

our purpose – the relentless pursuit of a world that works better for people – we serve and

transform leading enterprises, including the Fortune Global 500, with our deep business and

industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Training, Quality &

Policy Leader (TQP)

We are looking for someone who will be responsible for leading the Overall Knowledge

Transfer, Knowledge Management, Quality Assurance as well Policy Management for our

Born in Cloud Hi-Tech Clientele

Responsibilities

• Training initiatives for the Operating teams, communication, connecting with

stakeholders for feedback and driving the adherence of TQP initiatives focused on

elevating business KPIs

• Responsible to provide the leadership and strategic direction on all Quality matters.

The role will include collaboration with the processes’ key partners to define the

quality requirements both internally and externally & lead the efforts on

accomplishing them

• Develop relationships with the Customer CxO, Process Owners, Genpact Operating

Leaders and the Global leadership team, as well as other key internal partners.

• To ensure the personal development of the team members & grooming future leaders

who can take up larger roles

• Drive Process improvement in the process and continuously plan for process

performance

• Ensure adherence to TQP SLA’s as agreed for the respective processes

• Regular liaison with the business contact points

Qualifications we seek in you

Minimum Qualifications / Skills

• Any Graduate

• Experience in leading TQP function for a large team of approx. 500 + People

• Expertise on complex data analysis & interpretations of L1/L2/L3 Data Deep Dives

• Prior exposure is important on Senior Client Management – Vendor Managers, CXOs

• Demonstrated Experience in End Customer Support & Trust & Safety Operations

• A keen knack towards problem solving & art of storytelling on performance

trends/qualitative insights

• Excellent relationship management and interpersonal skills in order to partner

effectively with key Partners and leaders internally and externally

• Six Sigma Green Belt CertifiedPreferred Qualifications/ Skills

• Experience in leading teams dedicated to serving HiTech – Born in Cloud Products

• Validated knowledge of Quality Assurance and Quality Control and associated

procedures and practices within the HiTech Industry

• Strategic thinker – ability to formulate and sell Digital TQP Solutions

• Experience on delivering upon financial goals for the business; find opportunities for

Growth & deliver on growth commitments; identify key cost metrics and ensure they

are optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing,

winning deals

• Should have expertise in working on Teamwork Tools and LMS

Genpact is an Equal Opportunity Employer and considers applicants for all

positions without regard to race, color, religion or belief, sex, age, national

origin, citizenship status, marital status, military/veteran status, genetic

information, sexual orientation, gender identity, physical or mental disability

or any other characteristic protected by applicable laws. Genpact is committed to

creating a dynamic work environment that values diversity and inclusion, respect and

integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn,

X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications

and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter it,' paying to apply, or purchasing

equipment or training

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