Freshers For Customer Service Representative

2 days ago

Mumbai, India IT Services & Consulting Full time

key responsibilities:- handle inbound customer interactions (calls, emails, and chats), ensuring accurate case logging in therequired tools.- provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.- guide customers with navigational support on self-service portals.- perform security verifications in accordance with company policies and gdpr guidelines.- make outbound calls to customers when necessary, following client/company protocols.- maintain productivity and uphold exceptional quality standards in line with defined targets.- collaborate effectively through open and regular communication with peers and supervisors.- comply with all organizational policies and procedures, both personnel and operational.- keep process documentation (dtps, knowledgebase, sharepoint, etc.) updated and accurate.- adhere to regular and punctual attendance in alignment with company expectations.- minimize customer complaints and escalations through excellent service and call handling.Experience Fresher No. of Openings 50 Education B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, B.E, B.Tech Role Customer Care Representative Industry Type Call Centre / BPO / KPO / ITES / LPO Gender ( Male / Female ) Job Country India Type of Job Full Time (Night Shift) Work Location Type Work from Office

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    2 weeks ago

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    1 week ago

    Mumbai, India WNS Full time

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    4 days ago

    Mumbai, India Shott Amusement Private Limited Full time

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    2 weeks ago

    Mumbai, India WNS Full time

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