Customer Service Representative

2 weeks ago

Mumbai, India WNS Full time

WNS is hiring for an International Airlines - Back Office - customer service process.Mega walk-in Drive for Graduate Fresher's at both Vikhroli & Thane office's on 30th & 31st OCT.Excellent opportunity for Graduate Fresher's to start their career with WNS.Role: Customer Support Representative (Email Process)Shift: Rotational shifts including night shiftsWeek-offs: 1 rotational week offPick up & Drop facilities providedKey Responsibilities:✅ Draft professional emails to resolve customer queries and complaints.✅ Deliver exceptional customer service while handling sensitive issues.✅ Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.Required Skills:✔️ Excellent written and verbal communication skills.✔️ Strong email drafting and comprehension abilities.✔️ Customer-centric approach with problem-solving mindset.Graduate Fresher's with excellent verbal & written communication skills can walk-in for an interview on 30th & 31st OCT between 10 AM to 3 PM on either of your preferred below WNS office location'sWNS Vikhroli office - WNS, Gate no 4, Plant 11, Godrej & Boyce Complex, Vikhroli West.WNS Thane office - WNS, 6th Floor, Centaurus, Hiranandani Estate, Thane West.Meet - HR Ruhi Shaikh. /

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