Manager - Program Management & AI Expert (CRMA, SFDC, AI tools)

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. Inviting applications for the role of Manager - Program Management & AI Expert (CRMA, SFDC, AI tools) We are seeking a highly skilled Program Management and AI Expert to join our dynamic team. The ideal candidate will have extensive experience in program management office (PMO) roles, Salesforce.com (SFDC), AI implementation, AI tools and technologies, and Customer Relationship Management Analytics (CRMA). This role requires a strategic thinker with a strong technical background and the ability to manage complex projects effectively. Responsibilities Lead and manage AI implementation projects from inception to completion, ensuring alignment with business objectives. Oversee PMO activities, including project planning, execution, monitoring, and reporting. Implement and optimize AI tools and technologies to enhance business processes. Collaborate with cross-functional teams to ensure successful project delivery. Identify risks and develop mitigation strategies to ensure project success. Provide regular updates to stakeholders on project status, milestones, and deliverables. Qualifications we seek in you Minimum Qualifications / Skills Proven experience in PMO roles with a track record of successful project delivery. Proficiency in SFDC and its various modules. Extensive knowledge of AI implementation methodologies and best practices. Hands-on experience with AI tools and technologies. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of CRMA would be an added advantage. Preferred Qualifications/ Skills Bachelor’s degree in computer science, Engineering, or a related field. A master’s degree is preferred. Minimumof experience in program management and AI-related roles. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  Make an impact – Drive change for global enterprises and solve business challenges that matter  Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.