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Program Manager
4 months ago
Job Description :
- To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.
- Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
- Ensure that all customer feedback processes are completed on time.
- Ensure overall program lifecycle deployment by defining resources and schedules for program implementation. Influence customer perception positively and contribute to relationship management and drive account farming.
- Also provide overall management guidance to the team.
- Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi country multi culture teams.
- Contribute to the industrialization drive of the company.
- Create a program level culture of giving the customer more for less.
- Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
- Ensure overall program delivery is within the budget, up to the quality standards and as per the program delivery timelines.
- Ensure that both internal as well as client driven quality and compliance norms are met.
- Ensure complete contract management, including profitability and other parameters across multiple projects.
- Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project knowledge management related actions.
- Ensure that going forward the best practices become a part of the standard process.
- Create and maintain program level dashboards to enable effective project management.
- Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams.
- Align with the multiple units across company and offshore and onsite teams for creating effective value chain for the customers.
- Ensure that skillsets in the team are built with the necessary certification.
- Play the role of the Mentor and Coach to the team, sometimes working with many levels down, to both assess and develop their technical/professional :
- Candidate should be BE/BTech/MTech/MCA only
- Should be working as a program manager( lead/architect/ project manager would not be accepted by client)
- Should have majorly worked on JAVA/J2EE technology
- Should be 100% from banking background
- Should have experience in handling Indian customers
- Should have handled minimum of 80-100 team strength
- Should be comfortable to work from office
Banking Domains:
1. Banking Retail/Corporate - Candidates may have experience in core Banking or retail baking or corporate banking.
2. Cash Management/Loan Management
3. Supply Chain finance or Financing domain for retail/corporate
4. Asset & Liability Management/Wealth Management
5. Treasury or Risk Management
6. Global Payments using
