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Staff IT Administrator
2 months ago
Key Responsibilities:Mobile Device Management (MDM):Manage and support our end-user hardware fleet using tools such as Apple Business Manager, JAMF Pro and VMWare Workspace One.Implement, maintain & optimize MDM policies to ensure device security and compliance.Provide troubleshooting and support for mobile device issues.Identity Access Management (IAM):Administer and manage identity and access solutions, primarily using Okta.Ensure secure, scalable, efficient user access to company resources.Monitor and audit access controls to maintain security standards.SaaS Tool Administration & Integrations:Manage and support various SaaS tools, including but not limited to Google Workspace, Slack, Zoom, Atlassian (JIRA Service Management, JIRA Software, Confluence).Implement best practices for the configuration and use of SaaS applications.Provide end-user training and support across our SaaS Ecosystem.IT Infrastructure and Support:Oversee the day-to-day operations of IT systems and infrastructure.Provide advanced technical support and troubleshooting for hardware and software issues.Ensure the stability, security, and performance of IT systems.Project Management:Lead and participate in IT projects, ensuring timely and successful completion.Collaborate with cross-functional teams to identify and implement technology solutions.Document and communicate project plans, progress, and outcomes.Compliance and Security:Implement and enforce IT policies and procedures to ensure compliance with industry standards and drive team-wide maturity with respect to ITSM & ITIL frameworks.Provide cross-functional assistance & support with our Security & GRC functions with regular security assessments and audits.Maintain & optimize our Data Loss Prevention solutions.Stay updated with the latest security threats & mitigations pertaining to any piece of technology under IT’s purview.
Qualifications:Bachelor's degree in Information Technology, Computer Science, or related field.Minimum of 7 years of experience in IT administration, with a focus on End User Compute.Proven experience with Mobile Device Management tools such as JAMF Pro and VMWare Workspace One.JAMF 200 Certification or above requiredStrong knowledge of Identity Access Management fundamentalsExtensive experience with SaaS tools, including Google Workspace, Slack, Zoom & Atlassian.Excellent problem-solving skills and the ability to work under pressure.Strong communication and interpersonal skills.Relevant certifications (e.g., CompTIA, CISSP, ITIL) are a plus.Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)Experience with innovative GenAI, Cloud, Zero Trust platforms (ChatGPT, AWS, Cloudflare to name a few)Experience supporting Cloud ZTNAs (eg Cloudflare), DLP, Endpoint Security solutions etc.
