Sr Manager

3 weeks ago

mumbai, India TransUnion CIBIL Full time

What We'll Bring:

The candidate would be an SME for developing and managing information technology projects and their cost, time and scope.
Responsibilities include BRD creation, FSD sign-off, tracking of production tickets and its resolution, creating a project plan, prioritization of projects, communication plan, allocating tasks and setting milestones.

What You'll Bring:

Roles & Responsibilities

Coordinate with internal teams and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility Develop a detailed project plan to track progress Create and maintain comprehensive project documentation Conduct meetings with Internal teams, publish production issues and tracking Production Issues/ challenges until closure Identifying process gaps, suggesting process changes to optimize productivity and accuracy Participate in UATs and system sign-off procedure related to the function

Impact You'll Make:

Experience and Skills

8-10 years’ experience in Operations & customer service functions with hands on experience Consumer Journey Excellent Business communication skills (Written & Verbal)  Proficient knowledge of Agile Framework, JIRA, and Project Management. PMP Certified preferred. Should have understanding on Project Life Cycle Knowledge of preparation of Business Requirement Document, Test Cases and UAT Strong customer focus and negotiation skills Should be a Problem Solver. Good command over MS office tools; Excel, PowerPoint

TransUnion Job Title

Consultant, Consumer Capability

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