
Assistant/Deputy Manager
7 days ago
Responsibilities & Key Deliverables
Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.To attend and resolve the critical customer complaints and measure of customer satisfaction level.To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.Ensure meeting spare targets of all channel partners and company promoted oil targets.Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanics
Preferred Industries
Agriculture Implemen
Automobile
Tractor
Education Qualification
Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture
General Experience
1-4 Years of relevant experience as CCM
Critical Experience
Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.Working Farm Knowledge of Tractors, Farming and Implements.Handling business volume of Spares and Oil of minimum 2 crore revenues
System Generated Core Skills
Change Management
Channel Strategy
Consumer Focus
Customer Relationship Management (CRM)
Product Knowledge & Application
Service Management
System Generated Secondary Skills
Job Segment: Engineer, Field Service, Engineering, Manufacturing
-
Deputy Librarian
5 days ago
Mohali, India Chandigarh University Full timeWe are hiring for hiring for **Deputy Librarian** at Chandigarh University. **Requirements**: **Skills Set** - Master’s degree in library science/Information Science/Documentation Science/Computer Science/Information Technology with at least 60% marks or an equivalent grade on a point scale wherever the grading system is followed, and consistently good...
-
Deputy Librarian
7 days ago
Mohali, India Amity University Punjab Full timeRole Description This is a full-time on-site role for a Deputy Librarian located in the Mohali district. The Deputy Librarian will be responsible for managing library services, overseeing library science activities, handling metadata, and providing library instruction. Other responsibilities include organizing library management systems and ensuring the...
-
Deputy Librarian
1 week ago
Mohali, Punjab, India Amity University Punjab Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time on-site role for a Deputy Librarian located in the Mohali district. The Deputy Librarian will be responsible for managing library services, overseeing library science activities, handling metadata, and providing library instruction. Other responsibilities include organizing library management systems and ensuring the...
-
Assistant Manager
16 hours ago
Kurukshetra, Mohali, IN Mahindra And Mahindra Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAssistant Manager - Minituber Production` Position Deputy Manager - Minituber Production Business Unit/Division MHZPC Reports To Senior Manager - Cocopeat facilityFacility Place of Posting Kurukshetra Responsibilities & Key Deliverables Developing budget for locations and producing minituber as per plan Prodcution of minitubers with adherance to product and...
-
Deputy Lead, Waste Management
5 days ago
Mohali district, India Roundglass Foundation Full timePosition Title: Deputy Lead, Waste Management Location: Mohali Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a...
-
Deputy Lead, Waste Management
6 days ago
mohali district, India Roundglass Foundation Full timePosition Title: Deputy Lead, Waste ManagementLocation: Mohali Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and...
-
Deputy Lead, Waste Management
6 days ago
Mohali district, India Roundglass Foundation Full timePosition Title: Deputy Lead, Waste ManagementLocation: Mohali Position Type: Regular, Full-Time Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and...
-
Deputy Manager Production Engineering
18 hours ago
Mohali, Swaraj Engines Mohali, IN Mahindra And Mahindra Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDeputy Manager P.E. Responsibilities & Key Deliverables Handling shifts- for monitoring assembly processes with responsibility of quality output/safe working and cost control.Inter Department Coordination to achieve desired parameters of PQCDSM.Continuous process improvement.To lead a team of 100 people with excellent interpersonal skills Preferred...
-
Assistant Manager Operations
2 weeks ago
Mohali, Punjab, India Chandigarh University Full timeWe're Hiring: Assistant/Deputy/Manager Operations Location: Chandigarh University, Gharuan, Mohali (Punjab)Are you an operations enthusiast who thrives on structure, data, and process excellence? Step into a role where every decision counts and your analytical mindset drives real impactAt Chandigarh University, were looking for a results-driven professional...
-
Deputy Manager Industrial Engineering
21 hours ago
Mohali, Swaraj Engines Mohali, IN Mahindra And Mahindra Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDeputy Manager I.E. Responsibilities & Key Deliverables NPD- Tooling, ORC closures, Facilities and developmental activities within NPD timeline and preparing and maintaining PPAP documentation.Hand s on exp in Procurement of new Machines, SPM, Conveyors, PTO Dynamo Testing, Roller Bed testing and MHE.Installation and commissioning of Equipments.Shutdown...