Senior Developer
2 weeks ago
Job Description :
Role : Kore.ai Sr Developer
Experience : 5+ years of relevant in Kore.ai Development & 8+ year in overall Development
Location : Hyderabad / Bangalore / Pune / Chennai - Hybrid (2 days /week minimum work from office)
Shift Timing : 01:00 PM to 11:00 PM IST
MUST have mandatory experiences :
- 5+ years of support experience on Kore.ai
- Experience in Web Services using REST, SOAP & NodeJS for backend development
- Experience with different authentication and authorization techniques
- Exposure to any of the cloud platforms like AWS/GCP/Azure
Preferences :
- Experience working with Business teams preferred
- Ability to work independently and as part of a team in a fast-paced environment.
Roles & Responsibilities :
- 8-10 years of experience in Software development with at least 5+ years hands-on on KORE.ai, Smart Assist, IVR Technologies, Java Script, Python
- Good experience on Conversational AI Platform
- Exposure to Gen AI and its concepts with conversational AI Products
- Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist
- Experience with Node JS used for chatbot backend technology
- UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS
- Good experience in Design and Solution Architecture for creating chatbots voice bots using Kore.ai
- Provide subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).
- Expertise in applying the build once/deploy multiple strategies for bots across chat, voice and agent assist.
- Expertise in troubleshooting Kore.ai errors.
- Experience in utilizing ITSM ticketing tools like Service Now / Jira / others for integrating within Chatbots
- Support the Hyper care period after the go-live.
- Having excellent communication skills to work with stakeholders
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