Senior Production Support Analyst
4 days ago
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Job Summary
The Senior Production Support Analyst will support, provide setup and testing of production job execution, automate and schedule for business critical areas including daily client file transfers and EDW production batch, and produce enterprise-wide reporting and analytics in a 24/7/365 environment. This role will manage assigned change control tickets and trouble tickets. The Senior Production Support Analyst will support monitoring of retail database environments and provide advance abend support and troubleshooting for a broad range of processing on UNIX, mainframe, windows, database, network and data security. This role partners with multiple teams to identify solutions to today’s issues to improve overall performance.Essential Job Functions:
Tracking: Perform tracking of production processing and critical client files using system tools such as, but not limited to, IBM Tivoli Scheduler. Open and complete Tessera trouble and change tickets (system issues, installations, requests, etc.). Ability to prioritize standard work load with incoming critical alerts and disruptions; seek assistance when needed to meet peak demands. Drive and investigate system issues for space, server performance, query response times and file transmissions.
Coordination: Coordinate system changes between Unix System administrators and end users. Ensure timely team communication with other internal teams and clients regarding issues, changes, etc.; construct e-mail notifications and responses to clients and internal team members in a timely manner.
Process Improvement: Recommend improvements for distributed system processes and in-house, CA7 and 11 tools to track and improve data processing. Ensures changes are executed according to prioritization protocols with the least amount of business impact to clients. Prevents issues by recognizing potential disruptions or irregularities in the process, resolves and escalates disruptions according to procedures.
Reports To: Manager, Applications
Direct Reports: None
Working Conditions/ Physical Requirements
Normal office environment.
Work weekends and nights as required.
Provide on-call support as required.
Minimum Qualifications
Bachelor’s degree in computer science or engineering or equivalent technical training and experience.
3+ years of experience in technology with an operations background in TWS, CA7, TSO, and ISPF.
2+ years of experience working with UNIX Scripting and VI Editor.
Must be able to work weekends and nights as required. Must be able to provide on-call support as required.
Knowledge, Skills and Abilities
TWS, CA7, TSO, ISPF.
AIX.
Unix/Linux commands and minimum Shell Scripting VI Editor.
Structured Query Language (SQL).
YellowBrick.
Familiarity with job scheduling tools.
Demonstrate broader knowledge of diverse execution platforms including Unix, Mainframe, Windows, Database, Network and Data Security.
Experience with Python, SQL, and Cloud
Experience with Airflow
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.
Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
Information TechnologyJob Type:
Regular-
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