Field Collection Executive

3 weeks ago

Delhi, India Navi Technologies Full time

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi?

Ability to learn

Being disciplined

Communicating well How would your role at Navi Look Like?

Follow-up with customers for recovery of overdue amounts through field visits to customers address

Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company

Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity

Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App

Ensure that the weekly/monthly collection target is met

Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner What are some of the good to have skills for this role?

Any education background

1 - 5 years of experience in collections ,sales or Field operations role.

Fluent and proficient in communication in the local language

Take responsibility of effectiveness and timely completion of work

Understanding of the Loan process and documents as informed in training

Planning, organizing, and time management skills along with the ability to prioritize tasks/visit

Perks and benefits

PF

ESI

Mediclaim

On-Roll Job

DRA Training Provided by Company

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