
Field Collection Executive
9 hours ago
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
What makes you a good executive at Navi?
Ability to learn
Being disciplined
Communicating well How would your role at Navi Look Like?
Follow-up with customers for recovery of overdue amounts through field visits to customers address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner What are some of the good to have skills for this role?
Any education background
1 - 5 years of experience in collections ,sales or Field operations role.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visit
Perks and benefits
PF
ESI
Mediclaim
On-Roll Job
DRA Training Provided by Company
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