Workforce Management Real Time Analyst

DescriptionAbout the RoleWe're seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we'd love to hear from you.Key Responsibilities:Monitor queues and agent adherence in real time to ensure...

Job Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

Position : Lead Real-Time Analyst (RTA). Department : Workforce Management. Hierarchy : Mid-level Command. Direct Supervisor : Workforce Coordinator.- The Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time.- The RTA will provide...

Summary As a Real Time Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s...

Real Time Analyst (RTA)Location: Bangalore (WFO)Shift: Rotational (24/7)NP: 0 to 15 DaysJob Title:Real-Time Analyst (RTA)Department: Workforce Management (WFM)Employment Type: Full-timeRole Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and...

Job Title: RTA (Real Time Analyst)Work Location: Bengaluru - Hebbal & Pune- BanerPrevious experience: 2+ yearsWork Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.)If your profile matches the below job description and youre ready to explore exciting opportunities in the RTAPlease fill out...

Job Description WFM Analyst (Workforce Management) Reports to: Head of Operations Location: Bangalore, India Type: Full-time, 24/7 global operation support Overview The Workforce Management (WFM) Analyst ensures Concierge delivers on its promise of precision and responsiveness by managing staffing, forecasting, and real-time performance across multiple time...

SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their...

Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing...

Workforce Management RTA A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on...