Customer Experience Manager
2 months ago
Job Description:
We are looking for a customer service professional who is passionate about delivering great customer experience across the business, and is able to influence key stakeholders to imbibe the culture of doing the right thing for the customer. You understand what factors make a great customer experience, and are able to build an ecosystem and practices that enable wow experiences and drive customer retention.
Qualifications:
Graduate in any discipline. MBA Preferred
Roles & Responsibilities:
Essential Skills:
Impeccable communication skills (verbal and written) 5 – 7 experience in building and implementing Customer Experience Strategy and Frameworks Have sound understanding of factors that influence customer experience and build action plans to improve Customer Satisfaction Have hands on experience in building customer journeys across various channels and touch points for an Enterprise Business Demonstrate deep understanding of Customer Satisfaction metrics and measurement-
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