Customer Experience Manager

2 months ago


hyderabad, India JIVA InfoTech Inc Full time

Job Description:

We are looking for a customer service professional who is passionate about delivering great customer experience across the business, and is able to influence key stakeholders to imbibe the culture of doing the right thing for the customer. You understand what factors make a great customer experience, and are able to build an ecosystem and practices that enable wow experiences and drive customer retention.

Qualifications:

Graduate in any discipline. MBA Preferred
Roles & Responsibilities:

Responsible for building and implementing Customer Experience Strategy and Frameworks for a B2B ecommerce software business Engage different parts of the business (Marketing, Sales, Delivery and Support) to ensure that all customer touch points are evaluated and enhanced, leading to a seamless and consistent customer journey Map out Customer Journeys Build Customer Experience Models basis stratification of customers, and customer segments for enterprise businesses Create and monitor measurement criteria for Customer Experience. Analyse and Publish reports. Define and implement interventions and corrective action plans required to bridge gaps to improve CX. Create action plans to address gaps Build a culture of Customer First across all parts of the business, and conduct regular workshops to ensure alignment from various stakeholders Work with Business and HR to come up with recommendations to improve hiring criteria, training and include CX in performance management Has a good understanding of Language interventions and culture training that will be required to improve the skills of the front ending staff (Developers, Customer Support, Technical Leads) Keep abreast with latest trends in the CX industry

Essential Skills:

Impeccable communication skills (verbal and written) 5 – 7 experience in building and implementing Customer Experience Strategy and Frameworks Have sound understanding of factors that influence customer experience and build action plans to improve Customer Satisfaction Have hands on experience in building customer journeys across various channels and touch points for an Enterprise Business Demonstrate deep understanding of Customer Satisfaction metrics and measurement

  • Hyderabad, Telangana, India Amazon Full time

    At Amazon, we strive to be the most customer-centric company on earth. To do this, we look for the world's brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. Amazon's Digital Device and Alexa Support (D2AS) organization is looking for a dynamic,...


  • Hyderabad, India Microsoft Full time

    OverviewAzure Customer Capacity Experience (AzCCX) team within Azure Core is a vibrant organization working with customers across the globe in delivering to the promise of the Microsoft cloud. A solid and predictable capacity experience for customers on engaging with Microsoft and optimizing to protect capacity for high priority workloads is key to customer...


  • hyderabad, India Microsoft Full time

    Overview Azure Customer Capacity Experience (AzCCX) team within Azure Core is a vibrant organization working with customers across the globe in delivering to the promise of the Microsoft cloud. A solid and predictable capacity experience for customers on engaging with Microsoft and optimizing to protect capacity for high priority workloads is key...


  • Hyderabad, India Microsoft Full time

    Overview Azure Customer Capacity Experience (AzCCX) team within Azure Core is a vibrant organization working with customers across the globe in delivering to the promise of the Microsoft cloud. A solid and predictable capacity experience for customers on engaging with Microsoft and optimizing to protect capacity for high priority workloads is key to...


  • Hyderabad, India JIVA InfoTech Inc Full time

    Job Description: We are looking for a customer service professional who is passionate about delivering great customer experience across the business, and is able to influence key stakeholders to imbibe the culture of doing the right thing for the customer. You understand what factors make a great customer experience, and are able to build an ecosystem...


  • hyderabad, India Microsoft Full time

    Overview re you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to...


  • Hyderabad, India Microsoft Full time

    Overview re you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to...


  • Madhapur, Hyderabad, Telangana, India Bijliride Private limited Full time

    **Company Overview**: Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery...


  • Hyderabad, India Experian Full time

    Job Description The Quality Customer Experience (QCE) team is responsible for ensuring effective risk mitigation within the MCE Contact Center. We are currently seeking a Quality Assurance (QCE) Auditor I with strong policies and procedures knowledge to join our QA team. WHAT YOU’LL BE DOING: Audits departments within the MCE to ensure...


  • hyderabad, India Experian Full time

    Job Description The Quality Customer Experience (QCE) team is responsible for ensuring effective risk mitigation within the MCE Contact Center. We are currently seeking a Quality Assurance (QCE) Auditor I with strong policies and procedures knowledge to join our QA team. WHAT YOU’LL BE DOING: Audits departments within the MCE to ensure...


  • Hyderabad, Telangana, India Gainsight Full time

    Company Overview: **Why Gainsight?** **We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.** At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of...

  • Operations Executive

    2 weeks ago


    Hyderabad, Telangana, India AbhiBus Full time

    Full-time **Company Description**: ConfirmTkt and **AbhiBus **became a part of ixigo in 2021. **ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). **Abhibus Services (India) Private Limited** **is a pioneer in providing end-to-end software and other value added solutions for bus transport Industry by...


  • Hyderabad, India Fernandez Foundation Full time

    An opportunity to truly make a difference @ Fernandez Foundation. Inviting interest from professionals who believe that customer experience is their forte`. Position: Sr. GM / GM - Customer Experience (Role: Head)Work Location: Bogulkunta (Hyderabad)Work Type: 100% work from office (full-time)Here's are the role details: Position Overview: To enhance...

  • Customer Experience

    4 weeks ago


    Hyderabad, Telangana, India Aeries Technology Full time

    Job Id: Aeries/027/24-25 Industry IT-Software / Software Services / testing Location Hyderabad Experience Range 5 - 9 Years Qualification Graduation **Job Description*** **About Us** **About Business Unit** A privately held Azurity Pharmaceuticals company held products that meet the needs of patients with underserved conditions by providing unique,...


  • hyderabad, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...


  • Hyderabad, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...


  • Hyderabad, India Keka HR Full time

    About Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...


  • Hyderabad, India Keka HR Full time

    About Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...


  • Hyderabad, India Keka HR Full time

    About Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...


  • hyderabad, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...