Senior manager customer operations
1 week ago
About Us : About Cleartrip Launched in July 2006, Cleartrip Pvt Ltd., a Flipkart company, has emerged as India’s fastest-growing online travel technology company. In April 2021, Flipkart acquired 100% of Cleartrip’s shareholding. Cleartrip recently emerged as the no. 2 OTA player as per a recent study by VIDEC. With an aggressive plan to emerge as a leading innovator in the industry, Cleartrip is on its way to building a differentiated value proposition for its customers looking for end-to-end travel solutions. With industry-first offerings such as ‘CT Flexmax, CT Flex, and CT Upgrade’, Cleartrip has a clear vision to disrupt the OTA segment. Combining intuitive products with a customer-centric approach and a wide selection of flights and hotels, Cleartrip brings a unique selling point to the market, offering its customers convenience, choice, competitive prices, and premium content. About the Role : We are seeking a dynamic and experienced Customer Experience Manager to lead the Hotel CX vertical at our call center. This role demands a deep understanding of the OTA space, strong vendor and team management capabilities, and a sharp focus on delivering superior customer outcomes. The ideal candidate will bring in operational rigor, be well-spoken, and thrive in a high-growth, high-performance environment. Key Responsibilities: Team Management: Lead and manage a team of customer service agents focused on hotel-related queries, complaints, and escalations. Drive daily performance metrics: TAT, FCR, CSAT, and VOC closure. Customer Advocacy: Be the voice of the customer — identifying trends, pain points, and areas for improvement in the hotel booking journey. Own and resolve high-priority escalations, ensuring closure with empathy and clarity. Vendor/Partner Management: Manage external call center vendors — including governance, reviews, performance scorecards, and calibration. Align with vendor training, QA, and workforce planning teams to maintain consistent service quality. Process Excellence: Drive SOP adherence, audit readiness, and compliance across the hotel support vertical. Collaborate with internal product, operations, and finance teams to close loops and streamline customer journeys. CX Initiatives & Insights: Launch CX improvement projects with measurable impact. Generate weekly/monthly insights for stakeholders; present data-backed recommendations. To succeed in this role – you should have the following - 8–10 years of experience in Customer Experience / Customer Support roles, preferably in OTAs or travel-tech firms - Hands-on experience managing hotel-related support in a B2 C setup - Prior experience in managing call center vendors / BPOs - Excellent communication skills — both verbal and written - Strong analytical and problem-solving skills - Ability to manage stakeholders across levels and functions - Comfortable working in a fast-paced, data-driven environment - Experience in CRM tools like Freshdesk, Salesforce, or Zendesk - Exposure to speech/text analytics tools - Familiarity with hotel partner operations or contracting processes
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Data Privacy Manager
1 week ago
bangalore, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior ManagerLocation: BangaloreExperience: 6+ YearsPosition Level: Manager / Senior ManagerEmployment Type: Full-TimePreferred Joining: Immediate / Early JoinersAbout the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection frameworks, and...
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Data Privacy Manager
1 week ago
Bangalore, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior Manager Location: Bangalore Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners About the Role We are looking for an experienced Data Privacy professional with strong expertise in privacy regulations,...
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Vapt manager/ senior manager
1 week ago
Bangalore, India Cubical Operations LLP Full timeJob Title: Manager / Senior Manager – VAPT with Sonar Qube Expertise Job Type: Full-Time Locations: Mumbai, Bangalore, Gurgaon Experience Required: 5+ Years Role Overview: We are seeking an experienced professional in Vulnerability Assessment & Penetration Testing (VAPT) with proven expertise in Sonar Qube integration and implementation . The...
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VAPT Manager/ Senior Manager
1 week ago
bangalore, India Cubical Operations LLP Full timeJob Title: Manager / Senior Manager – VAPT with SonarQube ExpertiseJob Type: Full-TimeLocations: Mumbai, Bangalore, GurgaonExperience Required: 5+ YearsRole Overview:We are seeking an experienced professional in Vulnerability Assessment & Penetration Testing (VAPT) with proven expertise in SonarQube integration and implementation. The ideal candidate will...
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VAPT Manager/ Senior Manager
1 week ago
Bangalore, India Cubical Operations LLP Full timeJob Title: Manager / Senior Manager – VAPT with SonarQube Expertise Job Type: Full-Time Locations: Mumbai, Bangalore, Gurgaon Experience Required: 5+ Years Role Overview: We are seeking an experienced professional in Vulnerability Assessment & Penetration Testing (VAPT) with proven expertise in SonarQube integration and implementation...
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Customs Operations Manager
2 days ago
Bangalore, India Computacenter Full timeLife on the Team As a Customs Operations Manager, you will be a key stakeholder within our international Trade Compliance function. You will ensure that customs-relevant operations in India, including SEZ flows, are efficient, accurate, and compliant with applicable laws and company policies. You will act as a trusted partner and central point of...
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Customs Operations Manager
3 days ago
bangalore, India Computacenter Full timeLife on the TeamAs a Customs Operations Manager, you will be a key stakeholder within our international Trade Compliance function. You will ensure that customs-relevant operations in India, including SEZ flows, are efficient, accurate, and compliant with applicable laws and company policies.You will act as a trusted partner and central point of contact for...
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Data Privacy
6 days ago
bangalore, India Cubical Operations LLP Full timeDesignation: Senior Manager – Data Privacy Location: Bangalore Experience Required: 6+ yearsRole OverviewWe are seeking a seasoned Data Privacy professional to lead and strengthen our data protection and compliance framework. The role requires strong expertise in privacy regulations, compliance, and advisory for large-scale engagements across...
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Data Privacy
4 days ago
Bangalore, India Cubical Operations LLP Full timeDesignation: Senior Manager – Data Privacy Location: Bangalore Experience Required: 6+ years Role Overview We are seeking a seasoned Data Privacy professional to lead and strengthen our data protection and compliance framework. The role requires strong expertise in privacy regulations, compliance, and advisory for large-scale engagements...
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Senior Frontend Engineer
4 days ago
Bangalore, Karnataka, India Google Operations Center Full timeCompany OverviewAt Google Operations Center we provide caring and knowledgeable support for Google users and customers Our teams assist users and customers in solving problems and accomplishing goals specializing in IT services and consulting Located in Hyderabad with a workforce of 5001-10000 employees we are committed to offering exceptional support ...
