Customer Success Manager

3 weeks ago


Mumbai, India People Equation Full time

Role: Customer Success ManagerLocation: MumbaiIndustry: HR Tech / SaaSExperience Level: 4–8 years preferredWhat We’re Looking ForOur client is seeking a dynamic Customer Success Manager who thrives in fast-paced SaaS environments and knows how to build lasting relationships with CXOs and business leaders. If you are passionate about client success, concept selling, and strategic growth—this role is for you.Key SkillsExceptional communication and CXO-level stakeholder engagementStrong relationship-building across client and internal teamsAnalytical thinking and structured problem-solvingConfidence in navigating platforms, methodologies, and tech ecosystemsConcept selling and solution structuring for enterprise clientsBusiness development mindset with upsell and retention focusFamiliarity with HRMS or HR Tech platforms is a strong advantageWhat You’ll DoOwn client relationships and drive retention across key accountsLead onboarding, engagement, and success strategies for CXO-level clientsIdentify upsell and upgrade opportunities to expand partnershipsStructure tailored solutions aligned to client goalsLeverage internal assets—community, research, and insights—to deliver value



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