Customer Service Associate

3 weeks ago

Kolkata Airport, India Starking Financial Services Full time

Passenger service agent

  • Check-in: Greet and assist passengers with check-in, verify travel documents and IDs, and issue boarding passes.
  • Reservations and ticketing: Handle booking inquiries, issue tickets, and re-route or rebook passengers in cases of flight delays or cancellations.
  • Gate operations: Make boarding announcements, scan boarding passes, and assist with the boarding process.
  • Customer support: Answer passenger questions, provide information on flights and airport facilities, and assist passengers with special needs.

Baggage and cargo handling staff

  • Baggage handling: Load and unload passenger luggage onto aircraft and ensure bags are correctly tagged and sent to the right conveyor belts.
  • Lost and found: Address inquiries and resolve issues related to lost or damaged luggage.
  • Cargo operations: Handle the loading, unloading, and storing of air cargo, and complete required documentation and security checks.

Ramp service and operations

  • Ground support: Position mobile stairs, connect tow vehicles, and operate equipment for refueling and servicing the aircraft.
  • Safety and security: Ensure safety standards are met on the ramp and guide aircraft to and from parking positions.

Security staff

  • Screening: Conduct security screenings of passengers, baggage, and cargo to comply with safety regulations.
  • Patrol: Secure airport facilities, including terminals and the perimeter.

Maintenance and technical staff

  • Aircraft maintenance: Test and repair aircraft electronic systems and components.
  • Ground equipment maintenance: Ensure all ground support vehicles are operational and maintained.

Role: Ground StaffIndustry Type: AviationDepartment: Aviation & AerospaceEmployment Type: Full Time, PermanentRole Category: Flight & Airport OperationsEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with '' are preferred keyskillsGround HandlingAirlinesGround Staff ActivitiesCustomer ServicePassenger HandlingAviationCabin Crew ActivitiesAirport ManagementHospitality ManagementGood Communication In EnglishRampAirportAir Hostess ActivitiesAir TicketingCustomer HandlingLogistics

Job Types: Full-time, Fresher, Walk-In

Pay: ₹18, ₹32,000.00 per month

Work Location: In person

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