Customer Service Associate

3 weeks ago

Kolkata Airport, India Niit Learning Systems Full time

Job Opening: Customer Service Executive Wipro (US Healthcare Process)

Location: Salt lake, Kolkata

Shift: Night Shift (Starts at 5:30 PM)

Drop Facility Available

NIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work in a dynamic environment we want to hear from you

Key Responsibilities

  • Handle inbound and outbound calls for US-based healthcare clients
  • Provide accurate, courteous, and professional assistance
  • Maintain detailed call records and follow standard operating procedures
  • Meet performance metrics including quality, accuracy, and customer satisfaction
  • Display strong listening and communication skills
  • Flexibly adapt to rotational shifts

Communication Skills Required

  • Clear and confident voice clarity
  • Neutral accent suitable for international callers
  • High fluency in English
  • Strong command over grammar and sentence structure

Eligibility Criteria

  • Freshers are welcome
  • Candidates with 6 months or more experience preferred
  • Prior experience in a call center/BPO will be an added advantage

Why Join Us

  • Work with a reputed global brand Wipro
  • Opportunity to grow in the US healthcare domain
  • Night shift with safe and reliable drop facility
  • Training and support from NIIT, a leader in workforce development

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