Assistant Manager

2 weeks ago


delhi, India Shinpo Engineering Pte Ltd Full time
Company Description
Shinpo Engineering Pte Ltd is a Singapore and India-based company that offers a one-stop solution for high-quality Mechanical, Electrical, Refrigeration, and Hydraulic repair services to Marine and Offshore Industry . They specialize in pipe repairs and fabrication, accommodation/hull painting, insulation work, engine overhaul, hydraulic repairs, anchor chain repairs, pump and motor overhauling, and air conditioning/refrigeration plant repair and installation.
Role Description
This is a full-time on-site role for an Assistant Manager - Sales and Service at Shinpo Engineering Pte Ltd located in Mumbai. The Assistant Manager will be responsible for day-to-day sales and service tasks, including managing customer relationships, achieving sales targets, coordinating repair services, providing technical support, and ensuring customer satisfaction.
Job Description & Requirements
• Receive EMAIL from client. Acknowledge mails of customers.
• Quote to the client and update job quoted in the system.
• Send requisition to suppliers and Receive quotes from suppliers.
• Follow up for the purchase order from the client.
• Prepare quotation and Send quotations to client
• Update order received in system.
• Update logistic team to liaise with supplier and arrange for service / spares.
• Once service / spares are arranged, liaise with agents and ensure same is supplied on vessel.
• On job completion, to ensure that service report or D.O is sent to client. And signed copy is received from vessel.
• To update job completed in the system.
Follow ups:
• Follow up with the customers for the queries which are quoted but orders are not placed.
• To cancel the queries which are not confirmed by the clients. Understanding the variation in scope of repair jobs, reporting it to client and ensuring additional quotes are provided on time.
• Resolving queries from client. Meeting the clients and ensuring customer satisfaction.
• Liaising with workshop team to ensure that quality and on time works are done.
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
Qualifications
Strong sales and customer service skills
Knowledge of mechanical, electrical, refrigeration, and hydraulic systems
Experience in managing customer relationships and achieving sales targets
Technical background and ability to provide technical support
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Experience in the marine or engineering industry is a plus
Diploma or Bachelor's degree in Engineering or related field
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