Associate Product Manager

1 month ago

India Vervent Full time

Overview:


  • The associate product manager on the card products team is a key support role and is the functional subject matter expert on how their assigned credit card product(s) and features work. They need to thoroughly understand the product and market to help drive the product direction, messaging and functionality.
  • They work with various teams within the business to monitor consumer and customer service feedback so that product and features can be enhanced.
  • They will help drive the product strategy in day-to-day execution and serve as the bridge between the consumer and development.


Primary Responsibilities:


  • Perform testing, prepare requirements, provide clarification on requirements, advise development and testing teams, and conduct post-release analysis and validation for new and existing products and features.
  • Internalize the product strategy to drive day to day execution in creation of user stories, serving as a bridge between the user need and the development team.
  • Utilize systems to help identify and track backlogged features and functionality.
  • Analyze data and cardholder feedback to find opportunities, propose projects, and contribute to product roadmap development.
  • Coordinate compliance approval and bank audits for terms and conditions, product functionality and product constructs. Attention to detail is key, since they will be responsible for ensuring documents are accurate and updates are implemented in a timely manner.
  • Manage inventories and process orders and review forecasts to ensure adequate supply.
  • Gather market intelligence, with respect to consumer credit card products, value propositions, pricing, rewards programs, market trends, new products and payment advancements. Maintain industry analysis and develop reports for circulation within the company.


Position Requirements :


  • Bachelor’s degree preferred and/or 1-3 years equivalent work experience
  • Experience with product, marketing or consumer communication in the financial services industry
  • Attention to detail with excellent verbal and written communication skills
  • Ability to multi-task and work in a fast-paced environment
  • Maintain acceptable attendance standards
  • Strong interpersonal and professional relationship-building skills
  • Strong organizational, planning and time management skills
  • Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines
  • Must have analytical skills to analyze metrics and create reports
  • Proven ability to adapt and modify as needed to meet departmental deliverables
  • Strong working knowledge of computer software including Microsoft Office


Soft Skills:


  • Excellent verbal and written communication skills.
  • Ability to operate well under pressure.
  • Flexibility to adapt to changing environments.
  • Sound decision making ability.


Company Overview


As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.


Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.


Lines of Business:

  • Primary Servicing – Loan, Credit Card & Lease
  • Capital Markets Services – Backup Servicing, Verifications,
  • Collateral Management, Structured Settlements, etc.
  • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services


Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.


Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

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