Sr. Analyst-Production Support | SRE Azure Devops

3 days ago

gurugram, India Evalueserve Full time
Elevate Your Impact Through Innovation and LearningEvalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With presence in more than 45 countries across five continents, we excel in leveraging state of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making. We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East, and the rest of Asia-Pacific. Recognized by Great Place to Work® in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all. 
About Data Analytics (DA)
Data Analytics is one of the highest growth practices within Evalueserve, providing you rewarding career opportunities. Established in 2014, the global DA team extends beyond 1000+ (and growing) data science professionals across data engineering, business intelligence, digital marketing, advanced analytics, technology, and product engineering. Our more tenured teammates, some of whom have been with Evalueserve since it started more than 20 years ago, have enjoyed leadership opportunities in different regions of the world across our seven business lines.What you will be doing at Evalueserve: The Site Reliability Engineer (SRE) operates and maintains production systems in the cloud. Their primary goal is to make sure the systems are up and running and provide the expected performance. This involves daily operations tasks of monitoring, deployment and incident management as well as strategic tasks like capacity planning, provisioning and continuous improvement of processes. Also, a major part of the role is the design for reliability, scalability, efficiency and the automation of everyday system operations tasks. SREs work closely together with technical support teams, application developers and DevOps engineers both on incident resolution and on long-term evolution of systems.
● Monitor the health, usage and performance of production systems usingdashboards and monitoring tools. Track provisioned resources, infrastructure and their configuration.● Perform regular maintenance activities on databases, services and infrastructure.● Respond to alerts and incidents: investigate, resolve or dispatch according to SLAs.● Respond to emergencies: recover systems and restore services with minimal downtime.● Coordinate with customer success and engineering teams on incident resolution.● Perform postmortems after major incidents.● Change management: perform rollouts, rollbacks, patching and configuration changes.● Drive demand forecasting and capacity planning together with engineering andcustomer success teams. Consider projected growth and demand spikes.● Provision production resources according to capacity demands.● Work with the engineering teams on the design and testing for reliability, scalability, performance, efficiency and security.● Track resource utilization and cost-efficiency of production systems.What we’re looking for:
● BSc / MSc degree in STEM, 3+ years of relevant industry experience.● Ability to perform on-call duties.● Strong verbal and written communication skills.● Excellent problem solving and organizational skills.● Experience with IT operations tools and processes.● Technology skills: Azure DevOps, Terraform, Docker /K8s, GitHub, AzureLog Analytics, Python, Powershell.● Advanced scripting / coding skills.Disclaimer: The following job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances.
Want to learn more about our culture and what it’s like to work with us? Write to us at: 

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