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Donor Care Officer

2 months ago

New Delhi, India TARA Child Protection & Empowerment India Full time

Job Title : Donor Care Officer

Reports To : Partnerships Coordinator

Subordinates : Interns on occasion

Organisation TARA Child Protection and Empowerment,


ABOUT THE ORGANISATION

TARA is a joint venture by two organisations: One Indian Trust named ONYVA and one French NGO/not-for-profit association named CHAYA FRANCE.

 

Having worked in Delhi for the last 15 years, TARA has established various programs for child protection: 3 Homes for “Children in Need of Care and Protection” registered under the Juvenile and Justice Act, 1 After-care program, 1 Outreach Centre opened in February 2019 in the marginalized community of Saidulajab in South Delhi, 1 Training centre for professionals of child care and protection.

 

Our sources of funding are organisations /foundations and individual donors. On an average, 50% of our budget was supported by corporate sponsors (via CSR) and 50% by individual donors. We wish to expand the pool of Indian and international individual donors as well as family foundations who support our programs.

 

We nurture a tight-knit relationship with our individual donors who enjoy the “family touch” of TARA. The individual sponsors can exchange with their sponsored child on regular basis. We offer them a dedicated space on our website where they can see photos, biography and latest news related to the child they support. Some families travel to India to meet the child.

 

We develop our network of sponsors via social media and digital campaigns but also during events, meetings, and visits of the programs. We also wish to increase our visibility in the media. Our sponsors often recommend TARA to their friends and relatives. We maintain a database of 500 of them. We mostly receive monthly contributions. We also welcome gifts and bequests.


We organise events in collaboration with our partners to increase our visibility and raise awareness, keeping in mind that children should not be disturbed too often, nor should their dignity be jeopardised. 

 

ROLE 

We are looking for an engaging, dynamic and kind Donor Care Officer to take care of all individuals english-speaking donors, in India and abroad (mostly: US, UK, Australia). In this position, you will be in charge of retaining our existing donors, reporting, prospecting new donors, defining and implementing communication strategies campaigns/policy to interact with your segment, with the main objective to raise necessary funds for the functioning of all TARA Programs.


OBJECTIVES

• Retain existing donors

• Report regularly to them and to line manager

• Prospect new donors

• Define (in coordination with the team) and implement the communication for your segment

• Organisation events for your segment


MAIN RESPONSIBILITIES

  1. Donor care :

• Be in regular contact with TARA’s individual donors. Answer their questions. 

• Maintain data base and all relevant documentation

• Receive donations, financial and in-kind, issue receipt, acknowledge to donors

• Follow up on donors’ payments every month

• Organise visit of sponsored child. Handover individual gifts to children and acknowledge.

• In partnership with the Donor Care Officer working with French-speaking donors, maintain all year long news on the institutionalised children in the Donors space


2.Communication :

• Content writing on TARA’s website and social medias. Create contents for the segment that appeals to sponsors and donors.

• Click convincing photographs of the children

• Design, launch and manage online fundraising campaigns

• Improve the possibilities for donors to contribute online

• Evaluate the success of previous fundraising actions


3.Organisation-related :

• Represent the organisation at public events, with donors, philanthropists

• Attend regular internal meetings 

• Ensure that all legal reporting requirements are satisfied


PROFILE REQUIRED

• 1-4 years experience in fundraising-related activities (ideally, care of individual donors)

• Strong communication practices and techniques

• Excellent written and verbal communication skills in English

• Excellent organisational abilities

• Team player

• Strong interest in child protection matters and development sector

• Persistent, tenacious

• Photography skills are a plus

• Graphism skills are a plus


Location : India (New Delhi, head office in Navjeevan Vihar)


The position involves working occasionally on weekend-days, which will be compensated by extra leaves


Salary : CTC 30 to 45K INR

+ Provident Fund

+ Gratuity

+ Health Insurance benefits


Permanent Contract


Position available immediately