Application Analyst

3 weeks ago

Bengaluru, India Q2 Full time
As passionate about our people as we are about our mission.

What We’re All About

:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 is seeking an energetic, innovative, and creative Atlassian Administrator with a passion for software and technology to join our team. The ideal candidate has a willingness to learn, a troubleshooting mindset to resolve issues, and communication skills to build relationships with a high focus on customer satisfaction. Our company is mostly U.S. based but have a growing presence in Bangalore, India as well. Q2’s Atlassian suite is currently in a data center environment, however a move to the Atlassian cloud is coming up soon.Role description:We are seeking an Atlassian Administrator to join our Shared Services team to provide administrative support for the Atlassian suite (Jira Software, Jira Service Management, Confluence, Bitbucket, Crowd, and numerous addons for these systems). As an Atlassian Support Analyst, you will handle administrative requests from a variety of Q2 teams around the creation and updating of projects, spaces, workflows, fields, screens, user management, and more. This position will have a flexible work schedule, but the right candidate will generally need to be available until midnight IST Monday-Friday. This position will focus on response time, resolution time, and customer satisfaction with support for our Atlassian suite.Responsibilities:·Completes assignments specific to the maintenance and support of our Atlassian enterprise applications. Monitor Q2’s internal ticketing system for incoming change requests to configuration elements within our Atlassian suite and complete tickets within specified SLAs·Create and update projects, workflows, custom fields, spaces, user permissions, and other configuration elements based on the needs of the teams·Create and maintain external users from our partner financial institutions in Crowd·Troubleshoot and resolve problems teams may experience within our Atlassian suite·Configure and maintain various addons for Jira and Confluence, including implementation and deployment.·Maintain Q2’s internal Atlassian documentation as the Atlassian suite changes·Monitor Q2’s Microsoft Teams channels to assist Atlassian users with questions they have·Works on problems and projects of low to medium scope.Required Skills:·Bachelor’s Degree, plus 5+ year of experience (or Advanced degree, plus 3+ year or equivalent work experience·The ability to prioritize and reprioritize work, as per the needs and priorities of the teams·Experience working with Agile methodologies, both scrum and kanban·Experience working with both Jira and Confluence system and project administration within Atlassian’s data center environment·Experience working with both Jira and Confluence system and project administration within Atlassian’s cloud environment·Experience administering Scriptrunner in all aspectsStrongly Preferred:·One or more Atlassian certifications·Scripting / coding ability, especially in Java·Experience with Bitbucket·Experience with Crowd#LI-AS1#LI-Hybrid#LI-OnsiteHealth & WellnessHybrid & Remote Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Generous Retirement Benefit Plans, including a company-matching HSA program.

Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our

.

Q2 supports dozens of wide-reaching organizations, such as the , and , promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, , and , a group helping veterans rebuild their lives with specially adapted homes.

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