Customer Success Manager
2 weeks ago
About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth. Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics. Proactively engage with customers to enhance experience & reduce churn. Analyze account data to identify opportunities and craft growth strategies. Collaborate with cross-functional teams to resolve issues & align on customer goals. Capture and share customer feedback with internal teams for continuous improvement. Lead onboarding, training & adoption programs for customers. Manage commercial activities and ensure SLA compliance. What You’ll Need 1+ years’ experience in B2B SaaS account management or customer success. Strong CRM knowledge and experience managing customer lifecycles. Excellent communication & interpersonal skills with a customer-first mindset. Data-driven approach to problem-solving and strategy. Why SMS Magic? Exposure to a global SaaS business with innovative technology. A high-performance, growth-oriented work culture. Competitive compensation & performance-based rewards. Flexibility, learning opportunities & scope to make high business impact. About SMS Magic For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch. Learn more: Powered by JazzHR
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Customer Success Manager
32 minutes ago
Pune, India Acoustic Full timeAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...
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Customer Success Manager
6 days ago
Pune, Maharashtra, India Gsource Technologies LLC Full timeThe idealKey Account Manager / Customer Success Manageris a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new...
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Customer Success Manager
6 days ago
Pune, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift)Location: Pune, India (Onsite strongly preferred)Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours)Remote: Considered only for exceptional, highly experienced candidatesAbout JobTalk.aiJobTalk.ai is an advanced AI Voice Agent built for recruiters . Our platform helps staffing teams make...
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Customer Success Manager
6 days ago
Pune, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift)Location: Pune, India (Onsite strongly preferred)Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours)Remote: Considered only for exceptional, highly experienced candidatesAbout JobTalk.aiJobTalk.ai is an advanced AI Voice Agent built for recruiters. Our platform helps staffing teams make hundreds of...
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Customer Success Manager
1 week ago
Pune, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift) Location: Pune, India (Onsite strongly preferred) Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours) Remote: Considered only for exceptional, highly experienced candidates About JobTalk.ai JobTalk.ai is an advanced AI Voice Agent built for recruiters . Our platform helps staffing teams make...
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Customer Success Manager
7 days ago
Pune, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift) Location: Pune, India (Onsite strongly preferred) Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours) Remote: Considered only for exceptional, highly experienced candidates About JobTalk.ai JobTalk.ai is an advanced AI Voice Agent built for recruiters . Our platform helps staffing teams make...
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Customer Success Manager
7 days ago
Pune, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift) Location: Pune, India (Onsite strongly preferred) Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours) Remote: Considered only for exceptional, highly experienced candidates About JobTalk.ai JobTalk.ai is an advanced AI Voice Agent built for recruiters. Our platform helps staffing teams make...
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Customer Success Manager
7 days ago
pune, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift)Location: Pune, India (Onsite strongly preferred)Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours)Remote: Considered only for exceptional, highly experienced candidatesAbout JobTalk.aiJobTalk.ai is an advanced AI Voice Agent built for recruiters. Our platform helps staffing teams make hundreds of...
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Customer Success Manager
3 weeks ago
Pune, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Success Manager
3 weeks ago
Pune, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
