Front Desk Representative
3 weeks ago
Company Description
Welcome to KES Security Pvt. Ltd., where security and innovation converge to protect what matters most. With over 10,000 satisfied clients and a legacy of trust, KES Security is the leading security solution expert. We provide cutting-edge technology and innovation including CCTVs, smart security sensors, advanced WiFi & Mesh systems, Video Door Phones, Gate Automation, Biometrics, IT solutions, Electric Fencing, and more to fortify your safety.
Role Description
This is a full-time on-site role (Only females can apply) as a Front Desk Representative at KES Security Pvt. Ltd. located in Ludhiana. The Front Desk Representative will be responsible for:
- Conduct regular staff meetings to communicate updates and foster teamwork.
- Handle client inquiries, concerns, and requests in a professional and efficient manner.
- Monitor and respond to online reviews and feedback to maintain high client satisfaction.
- Coordinate with other departments to facilitate smooth communication and operations.
- Handle billing and financial transactions accurately.
- Basic knowledge of accounts to manage bills and enter data into accounting software.
- Maintain a database of products sent for repair to the service centre & other logistic data.
- Coordinate with the service centre regarding the delivery of repaired products.
- Ensure accurate and up-to-date records of product repairs.
Qualifications
- Graduation
- Experience and proficiency in phone etiquette and receptionist duties
- Strong customer service skills
- Excellent communication skills, both verbal and written
- Attention to detail and organizational skills
- Pleasant and professional demeanor
- Ability to work in a fast-paced environment
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