Customer Support Associate

4 days ago


Ahmedabad, India OMSGURU Solutions PVT.LTD Full time
Job Description - Customer Service AssociateCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.Minimum Experience : 2 YearsMust Have Skills :Excellent communicationFluent in Hindi & EnglishWorking knowledge of Microsoft ExcelTyping Speed of minimum 30 Words Per MinuteOutspoken personality (someone who likes to talk with people)Good To have Skills :Previous Experience with eCommerce Industry or processes like listings, order processing, etc.Experience with accounting software like Tally, Busy, QuickBooks, etc.Job Duties :Understand OMSGuru platform and its functioning thoroughlySupport our existing clients via Chat, Phone, Email & Tickets.Help onboard new clients onto our systemRespond promptly and professionally to customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesExplain simply and clearly in response to customer questions and check for customer understanding and acceptanceRecommend new products or services or make suggestions for improvements by identifying relevant features and benefitsAssist clients by demonstrating the use of goods and programs and answering any questions they may have.Establish and maintain good rapport with customers by using positive language and anticipating their needs.



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