Hospitality Executive

4 weeks ago

Hyderabad, India Fracspace Limited Full time

Job Summary:

We are looking for a proactive and well-presented Hospitality Executive to manage operations across multiple properties. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to multitask efficiently. This role demands someone who can oversee guest satisfaction, coordinate maintenance, manage billing, and ensure operational excellence across 8 properties.

Key Responsibilities:

· Collect bills from the front desk of each property and cross-check them with the finance team for payment status.

· Call and follow up with corporates and travel agencies to drive revenue generation.

· Monitor and manage Online Travel Agency (OTA) platforms for booking updates and queries.

· Coordinate and resolve property-related issues such as maintenance, water shortages, or leakages by liaising with the concerned personnel.

· Ensure customer satisfaction by promptly addressing guest concerns and resolving complaints.

· Handle interpersonal or employee grievances, and mediate or escalate where required to maintain team harmony.

· Manage and audit bills on a weekly and monthly basis for accuracy and compliance.

· Prepare and manage the duty roster to ensure efficient staffing and shift coverage.

Requirements:

· Minimum 3+ year of relevant experience in the hospitality industry.

· A Bachelor's degree in Hospitality Management is preferred.

· Must possess excellent communication, coordination, and problem-solving skills.

· Strong presentability and customer-centric attitude.

· Experience in managing multiple properties or a multi-location setup is a plus.

Preferred Skills:

· Familiarity with OTA portals (e.g., , Agoda, MakeMyTrip, etc.)

· Basic understanding of hospitality finance and billing processes.

· Ability to work in a fast-paced, dynamic environment.

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time

Work Location: In person

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