
Hospitality Executive
2 days ago
Job Summary:
We are looking for a proactive and well-presented Hospitality Executive to manage operations across multiple properties. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to multitask efficiently. This role demands someone who can oversee guest satisfaction, coordinate maintenance, manage billing, and ensure operational excellence across 8 properties.
Key Responsibilities:
· Collect bills from the front desk of each property and cross-check them with the finance team for payment status.
· Call and follow up with corporates and travel agencies to drive revenue generation.
· Monitor and manage Online Travel Agency (OTA) platforms for booking updates and queries.
· Coordinate and resolve property-related issues such as maintenance, water shortages, or leakages by liaising with the concerned personnel.
· Ensure customer satisfaction by promptly addressing guest concerns and resolving complaints.
· Handle interpersonal or employee grievances, and mediate or escalate where required to maintain team harmony.
· Manage and audit bills on a weekly and monthly basis for accuracy and compliance.
· Prepare and manage the duty roster to ensure efficient staffing and shift coverage.
Requirements:
· Minimum 3+ year of relevant experience in the hospitality industry.
· A Bachelor's degree in Hospitality Management is preferred.
· Must possess excellent communication, coordination, and problem-solving skills.
· Strong presentability and customer-centric attitude.
· Experience in managing multiple properties or a multi-location setup is a plus.
Preferred Skills:
· Familiarity with OTA portals (e.g., , Agoda, MakeMyTrip, etc.)
· Basic understanding of hospitality finance and billing processes.
· Ability to work in a fast-paced, dynamic environment.
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Paid sick time
Work Location: In person
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