Customer Support Engineer

3 weeks ago

Bengaluru, Karnataka, India First Brands Group, LLC Full time

Job description

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers.

We have an immediate opening for a Customer Support Engineer (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries.

Essential Duties & Responsibilities

  • Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology.
  • Capture full call details & resolution using call handling database.
  • Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.
  • Maintain and work with in assigned department metrics.
  • Assist with supporting customers and documenting data for market analytics.
  • Help customers trouble-shoot technical situations and provide solid technical advice.
  • Develop strong product knowledge on Trico Group products and uses
  • Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements.
  • Other duties and projects as assigned.

Education, Experience, and Skills

  • Mechanical/ Production Engineering degree.
  • Strong automotive knowledge required mechanic or technician work experience
  • Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage.
  • Proficient keyboarding skills required
  • Proficiency in using basic computer programs like excel and other database tools
  • Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus.
  • Possess skills in on-line database platforms.
  • Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.
  • Be hardworking and motivated
  • US time zone : 5.30 pm. It works from the office.
  • Available to work one part-time Saturday per month

  • Customer Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen...

  • Customer Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen...

  • Customer Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen...

  • Customer Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Infobip Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology—we're shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do,...

  • Customer Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Tonbo Imaging Full time

    We are seeking a skilled and customer-focused Customer Support Engineer to joinour Bangalore team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...

  • Customer Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Tonbo Imaging Full time

    We are seeking a skilled and customer-focused Customer Support Engineer to joinour Bangalore team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...

  • Customer Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Tonbo Imaging Full time

    We are seeking a skilled and customer-focused Customer Support Engineer to join our Bangalore team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and delivering...

  • Customer Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Tonbo Imaging Full time

    We are seeking a skilled and customer-focused Customer Support Engineer to joinour Bangalore team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...

  • Customer Support Executive|| International Chat Process

    3 weeks ago

    Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...

  • Customer Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India LTIMindtree Full time

    Notice Period: Immediate to 15daysMinimum 3+ yrs of experience.Job Description: Strong communications skills – Excellent spoken and written English communication skills. Effective, polished interaction with customer to gather information quickly. explain customer responsibilities in resolving issue. communicate next steps and status; and inspire...