Senior Manager Billing Operations

2 weeks ago

Bengaluru, India Finastra Full time

Responsibilities We are in search of an adept Accounts Receivable Partner with a solid background in Billing Operations, exceptional leadership abilities, and expertise in Salesforce (SFDC) & NetSuite (ERP). This role will primarily focus on overseeing billing operations to ensure accuracy, efficiency, and timely invoicing. We seek a strategic leader who can effectively manage a team, collaborate across departments, and drive continuous improvements in billing processes. Key Responsibilities: Billing Operations Management: Supervise end-to-end billing operations, including invoicing, billing adjustments, and Invoice reconciliation. Implement best practices for billing accuracy and timeliness, reducing billing errors and discrepancies. Ensure adherence to company policies, accounting standards, and regulatory requirements. People Management: Lead and mentor a team of billing professionals, providing guidance, coaching, and performance feedback. Foster a culture of accountability, collaboration, and continuous learning within the billing team. Manage workload allocation, resource planning, and performance evaluations. System Expertise: Utilize proficiency in Salesforce (SFDC) & NetSuite (ERP) to optimize billing processes, enhance automation, and ensure data accuracy. Collaborate with IT and relevant stakeholders to implement system enhancements, upgrades, and integrations. Provide training and support to team members on system functionalities and best practices. Financial Reporting and Analysis: Generate accurate and timely billing reports, metrics, and analysis for management review. Monitor key billing performance indicators (KPIs) and trends, identifying opportunities for improvement and risk mitigation. Collaborate with Finance and other departments to reconcile billing accounts, resolve discrepancies, and support audit requirements. Cross-Functional Collaboration: Work closely with Sales, Operations, and Customer Service teams to address customer billing inquiries, disputes, and issues. Collaborate with Finance, Treasury, and Legal departments on billing-related matters such as revenue recognition and contract review. Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or related field. 6-10 years of progressive experience in billing operations management, preferably in a dynamic environment. Proficiency in Salesforce (SFDC) & NetSuite (ERP) Strong leadership skills with demonstrated ability to motivate, develop, and empower teams. Excellent communication, interpersonal, and problem-solving skills. Detail-oriented with a focus on accuracy, efficiency, and process improvement. Ability to thrive in a dynamic, evolving organization and drive change effectively. Preferred Qualifications: Master's degree or professional certification Experience in implementing or optimizing billing processes and systems. Knowledge of Indian accounting standards and taxation regulations. Familiarity with industry-specific regulations (e.g., SaaS and Fintech).

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