Technical Support Specialist

1 week ago

Bengaluru, India Altair Engineering Full time
Job Summary:

Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners.

The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on supporting Semiconductor Manufacturers World Wide, supporting our Accelerator Product line for Electronic Design Automation (EDA) and High Performance Computing (HPC) domains.

What You Will Do:Help customers solve technical issues with our productsAnswer questions from customers about the features and configuration of our productsCommunicate and document bug fixes and updates internallyDevelop customer-facing documentation for our website, support portals, forums, and social sites on an as-needed basisWork cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.Communicate customer needs and wishes to our development and engineering staff, providing input on the product directionAssist with testing and validation of products as part of the extended development teamWhat You Will Need:Basics:Bachelor's degree in IT/Computer Science or equivalent experience is required3+ years previous experience in a technical support roleDemonstrated understanding of Unix /LinuxStrong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).Demonstrated proficiency in Linux shell scripting is required.Passion and ability for troubleshooting and writing testsHas the ability to be a good listener, and to really understand a customer problem or question and help them solve itExcellent communication, people, time management, and organizational skillsPreferred:C, C++, and Tcl/Tk experience is a plus.Experience with workload management/job scheduling software (e.g. Altair Accelerator, PBS Professional, SLURM, Grid Engine, LSF) is a significant advantageHow You Will Be Successful:Envision the FutureCommunicate Honestly and BroadlySeek Technology and Business “Firsts”Embrace Diversity and Take RisksWhat We Offer:Competitive SalaryComprehensive Benefit PackageOutstanding Work/Life BalanceFlex TimeEmployee Stock Purchase Program401(k) with matching contributionsUnlimited vacation and Unlimited sick daysPaid holidaysPaid Time Off for Community ServiceCollaborative environmentCharitable Matching Program

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