Application Support Specialist

2 weeks ago

Hyderabad, India Tata Consultancy Services Full time

JDExperience required - Minimum 5 YearsJob Location - Chennai, Hyderabad, BangaloreTechnical Support Requirements:- Build, maintain and troubleshoot business rules- Build, maintain and troubleshoot custom print forms- Manage user groups and permissions- Manage versions and releases- Monitor system performance, logs etc.- Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.- Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass- Manage reporting database and data warehouse- Business rule writing for new issues that arise per the Market and the business model- Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.Business Support Requirements:- Run Hotlist daily- Build and maintain Crystal Reports for scheduler- Run monthly survey reports- Maintain service passwords at vendor and in LOS- Maintain business contacts in LOS (payees, employees, etc.)- Build ad-hoc reports- Collaborate with cross-functional partners to ensure alignment on priorities.Technical Skills Required:- Technical Troubleshooting- Business line knowledge (Banking / Consumer Lending)- Microsoft SQL server- Windows OS- Monitoring Tools – Solarwinds, BOTs- Documentation – ServiceNow, Confluence- Microsoft Office, Office 365- Understanding of networking, firewall, IP segmenting, whitelisting etc.- Disaster Recovery, BCP- IIS, (Apache Tomcat is plus)- Incident/Change Management- Vendor ManagementTools and Software Used:- ServiceNow- Window troubleshooting tools- Confluence- Mortgage platforms- Appraisal Platforms- Document share platforms- Application monitoring platforms (SolarWinds)- Microsoft Office tools

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