Application Support Specialist

13 hours ago

Hyderabad, India ECS | Enterprise Change Specialists Full time

Job Summary We are seeking an experienced SkyChain Application Support Specialist with expertise in Cargo Domain operations and Splunk log analysis/debugging. The role involves application and incident management for SkyChain, a cargo management application provided by Accelya. The candidate must be available for out-of-hours on-call support as required.  Must-Have Skills (Mandatory) - Experience in SkyChain application support OR strong Cargo domain knowledge  - Expertise in Splunk log analysis and debugging  - Strong incident management and troubleshooting capabilities  - Ability to provide on-call support outside regular hours  Good-to-Have Skills (Optional) - Hands-on experience with other cargo management applications  - Knowledge of ITIL processes for incident and application management  - Familiarity with Accelya's suite of aviation solutions  Qualifications & Experience - Bachelor’s degree in IT, Computer Science, or a related field  - 3+ years of experience in application support and troubleshooting  - Prior experience in airline cargo operations is a plus 

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