Manager, Platform Data

2 months ago

Bengaluru, India ZeroFOX Full time
OPPORTUNITY OVERVIEW

As a Platform Data Manager at , you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. This role focuses on managing the Platform Data team, which is responsible for finding real-time information that will impact our customers.Role and responsibilities

Manage daily operations and team deliverablesHandle customer escalations and adjust process and workflow accordinglyManage performance, hiring and capacity of the teamDetermine best methods of finding customer-related risks across the internetManage quality of deliverables, drive productivity and conduct performance discussionsManage customer escalations, implement measure to prevent repetitionsTrain and mentor leads and team membersCollaborate with stakeholders to understand requirements and create necessary process SOPsCollaborate with teams across the organization globallyWork with tech teams to implement automation strategies

Required qualifications and skills

Bachelor’s/Master's Degree in technical discipline ( engineering) or equivalent experienceExperience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 7-9 yrsUnderstanding of network and host security conceptsExtreme attention to detail and strong analytical skillsKnowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscapeKnowledge and familiarity with cyber threatsSolid interpersonal and social skills and great people skillsDemonstrated history of producing superior work while meeting aggressive deadlinesComfort leading and working within a quickly growing teamAbility to quickly adapt and recommend solutions proactivelySpoken and written fluency in the English languageExcellent research and writing skills (a writing sample will be requested as part of the interview process)

Desired qualifications and skills

Experience with other SaaS, cyber security, or social media products or servicesKnowledge of emerging social networksExperience in Customer Success

Benefits

Competitive compensationCommunity-driven culture with employee eventsGenerous time offBest-in-class benefitsFun, modern workspaceRespectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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