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CRM Developer
4 weeks ago
Expectations:
The CRM Development Manager will look after the development, implementation, and maintenance of CRM/CDP/Marketing Automation platforms for new and existing clients. This role will also play a key role in custom developments and handling automated marketing communications. The ideal candidate should possess strong communication skills and the ability to collaborate with both internal teams and external teams.
Experience required:
3-5 years in a CRM Development Executive or similar roles
Responsibilities:
Manage and assist in the implementation of CRM systems for new clients.
Oversee the maintenance of CRM systems for existing clients
Plan and execute custom development requirements such as chatbots, middlewares, API development and integrations
Collaborate with internal teams and clients to ensure projects are continuously aligned with business objectives
Manage and assist the internal team for set up of custom platforms and solutions
Identify opportunities for improving client strategy based on BAU activities and insights.
Manage and assist in the implementation of marketing workflows using CRM/CDP/MA platforms
Coordinate with internal business verticals, including Operations, Finance and Business Development teams
Liaise with external stakeholders such as clients and vendors
Key requirements:
Bachelor's degree in Technology, or a related field.
Prior experience in working with MarTech or CRM-specific projects
Certification in Salesforce CRM would be an added advantage
Strong understanding of CRM/CDP/MA platforms (like Zoho, Salesforce, HubSpot, CleverTap etc.)
Good understanding of API integrations and middlewares
Excellent project management skills and the ability to manage multiple projects simultaneously
Strong analytical skills to derive actionable insights from data
Excellent communication and interpersonal skills.
Prior experience in WhatsApp marketing can be beneficial
Detail-oriented and able to bring innovative changes/improvements in existing processes
Ability to collaborate effectively with cross-functional teams.
Strong organisational skills with the ability to prioritise tasks.
Skills required:
HTML/CSS/Javascript
SQL/MongoDB
Backend development using NodeJS or any programming language
Deluge scripting
Rest API development and integration knowledge