Guest Relation Executive

2 days ago

Chennai, India JLL Full time
Guest Relation ExecutiveWork DynamicsWhat this job involvesTo be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.CompetenciesExcellent communication skills.Strong customer service drive.Outstanding problem solving skills.Able to work flexible hours.Quick learner and ability to motivate self.Proven working experience as a guest relation Executive.Confidently able to present to clients.Hands-on experience in using visitor management software and MS office.Strong team player within a customer service team environment.ResponsibilitiesKey Operations deliveryGreet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.Ensure Accenture specific processes/manuals is followedVisitor admission is properly authorizedMaintained visitor log book and book taxis if requiredAssisting with special needs for visitors with disabilities.Ensuring basic cleanliness of lobby, lifts and public area.Ensure the laptop details are scanned and check for Govt. ID’s.Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrivalClient safety and security protocols are followedDaily reconciliation & shredding of daily badges.Participate in Emergency Evacuation procedures including crisis management and business continuity.Sound like you? Here is what we’re looking for:Meticulous and Being AnalyticalYou must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.QualificationsYou need to have a relevant educational background in hospitality with min 1-2 years of work experience

OR

2-3 years of experience in Client/customer service facing roles.Good Communication skills with fluency in English and Hindi language is a mustWillingness to work in flexible shifts, weekends and holidays is an added advantageBasic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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