Operations Manager

3 weeks ago

Gurugram, India TourGram Full time

Do you have a passion for travel and a knack for organization? Are you a problem-solver with a drive to succeed? If so, we want you on our team

We are seeking a highly motivated and experienced Operations Manager to join our dynamic travel company. In this fast-paced role, you will play a key role in ensuring the smooth operation of our Fixed Departure and Domestic Tour offerings.

Responsibilities:

  • Oversee all aspects of Fixed Departure and Domestic Tour operations, from initial planning to execution
  • Lead and manage a team of operations professionals, providing training, coaching, and performance feedback.
  • Conduct thorough research to identify exciting new destinations and source reliable travel services (hotels, transportation, activities).
  • Negotiate competitive rates and contracts with vendors (hotels, transportation providers) to secure the best value for our clients.
  • Develop and customize itineraries based on client requests, ensuring all details are accurate and well-coordinated.
  • Manage and maintain positive relationships with travel vendors and ensure clear communication throughout the travel planning process.
  • Coordinate seamlessly between Sales, property management, and transportation vendors to ensure a smooth customer experience.
  • Resolve any issues that may arise during travel, ensuring client satisfaction and a memorable experience.
  • Conduct regular data analysis to identify cost-saving opportunities and optimize travel packages.
  • Maintain a deep understanding of the local travel market and industry trends.
  • Prepare and manage operational reports to track performance and identify areas for improvement.

Qualifications:

  • Minimum 2 years of experience in travel operations management.
  • Any graduate/post-graduate degree in a relevant field (tourism, hospitality, business administration) is preferred.
  • Excellent customer service focus and strong communication skills (written and verbal).
  • Proven negotiation skills and the ability to secure the best deals from vendors.
  • Highly motivated, self-driven, and results-oriented with a passion for travel.
  • In-depth knowledge of travel destinations (domestic and international) is a plus.
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

We Offer:

  • A competitive salary and benefits package of 3.5 L to 4.5 L.
  • The opportunity to work in a dynamic and exciting travel industry.
  • A fun and collaborative work environment with a team that shares your passion for travel.

If you are a travel enthusiast with a strong work ethic and a dedication to client satisfaction, we encourage you to apply

To Apply:

Please submit your resume at

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