Senior Salesforce Business Analyst

4 weeks ago


Anywhere in IndiaMultiple LocationsBangalore CLOUDELY INDIA PRIVATE LIMITED Full time

Position Overview :


This requirement is for a Salesforce Experience Cloud Business analyst with Salesforce ecosystem experience. This is NOT a simple Business Analyst requirement but a Salesforce Sales/Experience Cloud Analyst. We are looking for a strong Salesforce Business Systems Analyst who has experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products.


You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, partner portal, distribution channels, account, contact, and opportunity management areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross-functional teams from Marketing, Channel, Sales, Sales Operations, and Partner Marketing departments. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in Salesforce. The primary applications you will be working with are Salesforce.com Experience Cloud, Sales Cloud, and other tools, and you are expected to have hands-on experience with the Salesforce :


- As a Salesforce Experience Cloud BSA, the person should have driven or played an integral role in different Experience Cloud Salesforce.com implementations.


- Own the development and implementation of Experience Cloud roadmap.


- Ability to capture requirements from business users; requirements may pertain to the implementation of SFDC Sales Cloud, Experience Cloud.


- Subject matter expert on channel sales and partner management (Partner onboarding, Pipeline management, enablement, and measurement).


- Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize scoping of requirements.


- Meet with business leaders, decision-makers, and end-users to define business requirements and systems goals.


- Facilitate discussions among business owners to understand problem statements and gather requirements.


- Own and drive functional and technical design activities.


- Translates business requirements to functional and technical designs for the engineering team.


- Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work.


- Coordinate with offshore Development and QA teams to deliver the solution.


- Help business users to complete the UAT and drive the delivery of system enhancements.


- Subject matter expert for lead, deal registration, partner portal, distribution channels, account, contact, and opportunity management areas.


- Work closely with the Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles.


- Build scalable business processes on the route to market and lead to opportunity areas to support the company's growth at scale.


- Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models, and Detailed Functional Design.


- Document the solution design with specific business and technical details.


- Recommend best practice solutions.


- Work collaboratively and closely with Salesforce Business Analysts, Onshore, and Offshore Developers during the execution phase.


- Analyze/identify areas of risk and develop plans to minimize.


- Troubleshoot production issues and coordinate with respective teams to resolve operational issues and :


- Minimum of 6-8 years of IT experience in complete software development life cycle process, including System Analysis, Design, Development, Testing, Implementation, and Documentation.


- Minimum 5+ years of experience on Salesforce.com Sales Cloud and Experience Cloud platform and must have hands-on experience.


- Experience Cloud Certification (or) Experience Cloud implementation experience.


- Strong knowledge and experience in implementing top-of-the-funnel processes such as lead management, account management, and partner relationship management.


- Experience in driving system implementation, agile project management, and data flow best practices knowledge.


- Strong experience with a consulting-driven solution approach.


- Must have analytical and data-driven strong skills.


- Available 24x7 to support the business-critical production issues when necessary.


- 4-year degree BS/BA in a technical, business, or other analytical field required.


- Excellent time management and organization skills, and the ability to be flexible and creative.

(ref:hirist.tech)
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