l4 - cv dms - gj - kheralu - bacl

4 days ago

Ahmedabad, India Bajaj Auto Ltd Full time
Experience

2 - 8 Years

Location

Ahmedabad RO (BACL)Gujarat

Nature of Job

After-Sales

Job role

Collection (BACL)

  • LEVEL: L4
  • DEPARTMENT: CV DMS
  • DESIGNATION: ASSISTANT MANAGER
  • RESPONSIBLE FOR: ALLOCATION OF PORTFOLIO TO VENDOR
  • LOCATION: CITY
  • EXPERIENCE: MINIMUM 2 YEARS OF EXPERIENCE, PREFERABLY IN FINANCIAL SERVICES/BANKING/FMCG/NBFC
  • PREFERRED AGE: MAXIMUM 30 YEARS
  • QUALIFICATION: ANY GRADUATE/ P.G/M.B.A.
  • REPORTING TO: AREA MANAGER

  • NATURE OF ROLE: INDIVIDUAL PERFORMER

  • NEGOTIATION SKILLS

  • MANAGING TEAMS
  • RELATIONSHIP MANAGEMENT
  • RESULT ORIENTED

  • MULTITASKING

  • Achieving the bucket wise resolution as per the target

  • Reducing the flow rate to the next buckets
  • Managing the Agencies & monitoring their performance
  • Field visit on risk cases & escalation of issue cases after verification
  • Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

  • Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
  • Review cases with FOS / TL and work assignment basis the disposition code.
  • Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
  • Receipt book & Repo kits allocation and auditing periodically
  • Agency billing closure within 60 days of the work completed month.
  • Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
  • Handling collection/repo related customer service issues/escalations.
  • Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
  • BKT resolution with agency and FOs level need to be tracked & reviewed.
  • Flow rates to next BKT needs to be restricted on the location you are handling.
  • Remove the non-performing FOs and recruitment the fresh team and train as and when required.
  • CRM queries needs to be closed as per the TAT assigned.
  • RCU audit queries must be reverted before TAT and implementation of committed action at field level.
  • Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
  • HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
  • HHT not working need to be informed to IT team for need of support.

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