Assistant Manager
1 month ago
Job Description
A. Position Overview
Position Title
Issuance & Operations Manager – Telesales
Department
Telesales
Grade
Assistant Manager
B. Organizational Relationships
Reports to Direct
Manager – Telesales
Supervises
NA
C. Job Dimensions
Geographic Area Covered
Mumbai & Thane ( Job Location : - Thane HO & Airoli BPO )
Stakeholders Internal
Call Center-Internal , BIU Analytics , DST Team , UW Team, Medical Management Team, NBFE Team , IT , Other stakeholders if any
Stakeholders External
Call Center Vendors & Other Partners
D. Key Result Areas
Operations Efficiency
§Understand end to end business flow of Websales channel
§Regular stock taking of submitted policies
§Coordinate with DST Team to clear policies from DST Bucket
§Coordinate with UW Team to clear NB Queries
§Liaison between outsourced calling unit & internal TALIC Dept. to clear pendancies
§Circulate updated MIS twice a day
§Timely update to team on TELE MER Guidelines , Medicals Guidelines , DST Checklist to sure 80% FTR
§Frequent visit to call center to drive education series on above matters
E. Skills Required
Technical
Knowledge on DST , NBFE , FileNet System & Other industry level systems
Behavioral *
Level 1
Level 2
Level 3
Interpersonal skills
ü
Communication skills
ü
Creative thinking skills
ü
Supervising/Leadership skills
ü
Teamwork Skills
ü
Influencing skills
ü
Relationship Building skills
ü
Decision making skills
ü
Essential
Desirable
KNOWLEDGE
1. Knowledge of life insurance business and products.
2. Expertise issuance management processes
3. Understanding of outsourcing and vendor management
4.
Previous experience of issuance management of especially on
In-house/Outsourced Call center management for Online Self-Sourced business.
PROFESSIONAL EXPERIENCE
5-7 years of experience in life insurance
3-5 years of experience issuance management processes
Online life insurance business management will be added advantage.
EDUCATION QUALIFICATIONS
Graduate
Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations )
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