Assistant Manager

2 weeks ago


Thane, India Shinpo Engineering Pte Ltd Full time

Company Description

Shinpo Engineering Pte Ltd is a Singapore and India-based company that offers a one-stop solution for high-quality Mechanical, Electrical, Refrigeration, and Hydraulic repair services to Marine and Offshore Industry . They specialize in pipe repairs and fabrication, accommodation/hull painting, insulation work, engine overhaul, hydraulic repairs, anchor chain repairs, pump and motor overhauling, and air conditioning/refrigeration plant repair and installation.


Role Description

This is a full-time on-site role for an Assistant Manager - Sales and Service at Shinpo Engineering Pte Ltd located in Mumbai. The Assistant Manager will be responsible for day-to-day sales and service tasks, including managing customer relationships, achieving sales targets, coordinating repair services, providing technical support, and ensuring customer satisfaction.


Job Description & Requirements

• Receive EMAIL from client. Acknowledge mails of customers.

• Quote to the client and update job quoted in the system.

• Send requisition to suppliers and Receive quotes from suppliers.

• Follow up for the purchase order from the client.

• Prepare quotation and Send quotations to client

• Update order received in system.

• Update logistic team to liaise with supplier and arrange for service / spares.

• Once service / spares are arranged, liaise with agents and ensure same is supplied on vessel.

• On job completion, to ensure that service report or D.O is sent to client. And signed copy is received from vessel.

• To update job completed in the system.

Follow ups:

• Follow up with the customers for the queries which are quoted but orders are not placed.

• To cancel the queries which are not confirmed by the clients. Understanding the variation in scope of repair jobs, reporting it to client and ensuring additional quotes are provided on time.

• Resolving queries from client. Meeting the clients and ensuring customer satisfaction.

• Liaising with workshop team to ensure that quality and on time works are done.

• Work with contractors for jobs that have to be outsourced 

• Prepare service and calibration reports of the work activities


Qualifications

  • Strong sales and customer service skills
  • Knowledge of mechanical, electrical, refrigeration, and hydraulic systems
  • Experience in managing customer relationships and achieving sales targets
  • Technical background and ability to provide technical support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience in the marine or engineering industry is a plus
  • Diploma or Bachelor's degree in Engineering or related field

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